Verint connects work, data and experiences to help your people serve customers better every day.
Verint's Customer Engagement Portfolio uses the latest AI and analytics, an open cloud architecture, and the science of customer engagement to bring your team closer to your customers.
The only UK team certified in the full Verint suite
With almost 20 years’ experience in workforce optimization, we’re Verint’s leading global partner – and the only UK partner certified to design, implement, train and support their full Workforce Optimisation suite. In total, we’ve helped over 300 companies provide more efficient, customer-centric services with Verint.
- Workforce management – harness flexible working to meet customer demand, boosting customer and employee loyalty while improving cost-efficiency.
- Speech analytics – understand the conversations customers are having with your business, so you can make changes and track their impact over time.
- Develop your people – track employee performance and match their needs with tailored coaching and eLearning so they perform their best.
Our decades-long experience with Verint means we know exactly how to help you get the most from their technology, including saving on costs and getting the best ROI.
Our fully managed service works with you, providing insights back to your business, including data from workforce management (WFM) and speech analytics platforms – so you can find the simplest ways forward.
If you work in a heavily regulated industry, we also have a suite of applications designed to work with Verint solutions, so they’ll always meet the right level of compliance