Video highlights from Sabio’s Disrupted Customer Contact Conference, February 2017.
Customer experience should be brilliant, shouldn’t it? Every time your customer contacts you they go on a journey.
The customer journey makes up of a series of customer contact points and technologies designed to minimise effort and maximise the experience.
We all live in a world that is in a constant state of disruption. Contact centre and customer services professionals are being challenged daily to identify factors that are disrupting the customer journey.
Sabio’s Disrupted Customer Contact Conference enabled guests to learn about new technologies that are disrupting the marketplace and industries. Guests networked with peers and industry experts, all in one of London’s most unique venues, The Brewery.
Watch the video highlights below.
Highlights of the day included:
- Digital Mindset – Stuart Dorman
- Key speakers from our partners: Avaya, Verint, Nuance, Gamma, Semafone, and NowInteract
- Ann-Marie Stagg, hosting the customer panel
- Guest Speaker: Spencer Kelley, looking at ‘Things That Melted My Mind’
Brochure: Sabio OnDemand Support Services
The support services for Sabio’s OnDemand solutions have been specifically tailored to provide an integrated and intelligent way of supporting mission critical contact centres.
Brochure: Optimise your communications with Sabio Network Services
Delivering an excellent customer experience requires more than just a seamless blend of Digital and Human Assisted capabilities.
Brochure: Why Choose MaaS for your Contact Centre?
Sabio MaaS is combined with our own support expertise and knowledge to actively pinpoint the common failure scenarios and raise the alarm before a service outage is experienced.
White Paper: Speech Analytics goes Mainstream
Speech analytics remains a significant investment area for companies, given its ability to drive operational improvements, contain costs and impact customer satisfaction.
White Paper: The guide to improving your contact centre Net Promoter Score
Research showed us that top performing companies with the highest NPS scores all understand the links between Operational, employee and customer insight.
Video: Highlights: Sabio’s Disrupt CX 2019
Sabio's Disrupt CX 2019 in April addressed the challenges organisations face in responding to customer experience requirements.
Brochure: SuperChannel – Digital Content Sharing
Often a customer process cannot be resolved during the first call. Subsequent interactions are usually required, whether by phone, email, or through other channels
Video: Hello, we’re Sabio
At Sabio we make sure your customer experience is brilliant, then stays brilliant.
Case Study: The White Company – Fully Automated CSAT Delivers 20% Increase in Response Rate
The White Company was looking to understand what customers really thought about their experience in the contact centre, and to know exactly where to focus on improving the service delivered
Video: Highlights: Bright’s House Warming Party
Bright, a Sabio company welcomes their clients and close contacts to the Blue Fin Building in Southwark on Monday 9th July 2018.
Video: Highlights: Sabio’s The Art of CX
Sabio's Art of CX conference enabled guests to learn more about the critical User Experience and design aspects of customer engagement