Video highlights from Sabio’s Disrupted Customer Contact Conference, February 2017.
Customer experience should be brilliant, shouldn’t it? Every time your customer contacts you they go on a journey.
The customer journey makes up of a series of customer contact points and technologies designed to minimise effort and maximise the experience.
We all live in a world that is in a constant state of disruption. Contact centre and customer services professionals are being challenged daily to identify factors that are disrupting the customer journey.
Sabio’s Disrupted Customer Contact Conference enabled guests to learn about new technologies that are disrupting the marketplace and industries. Guests networked with peers and industry experts, all in one of London’s most unique venues, The Brewery.
Watch the video highlights below.
Highlights of the day included:
- Digital Mindset – Stuart Dorman
- Key speakers from our partners: Avaya, Verint, Nuance, Gamma, Semafone, and NowInteract
- Ann-Marie Stagg, hosting the customer panel
- Guest Speaker: Spencer Kelley, looking at ‘Things That Melted My Mind’
Brochure: Sabio OnDemand Support Services
The support services for Sabio’s OnDemand solutions have been specifically tailored to provide an integrated and intelligent way of supporting mission critical contact centres.
Brochure: Optimise your communications with Sabio Network Services
Delivering an excellent customer experience requires more than just a seamless blend of Digital and Human Assisted capabilities.
Brochure: Why Choose MaaS for your Contact Centre?
Sabio MaaS is combined with our own support expertise and knowledge to actively pinpoint the common failure scenarios and raise the alarm before a service outage is experienced.
White Paper: Speech Analytics goes Mainstream
Speech analytics remains a significant investment area for companies, given its ability to drive operational improvements, contain costs and impact customer satisfaction.
Case Study: How Addison Lee Group applied Sabio’s Voice of the Customer solution to grow CSAT and NPS
Competing in a market transformed by the order-by-app revolution, Addison Lee Group has invested significantly in modernising and digitising its customer engagement model.
Case Study: LV= Fully optimised Workforce Management solution unlocks 30% planning efficiencies
The LV= GI vision is to be Britain’s Best Loved, so providing award-winning service to its five million plus customers is critical to achieving the company goal.
Case Study: How Sabio Helped HomeServe to take Speech Analytics to the Next Level
Combining Speech Analytics with effective stakeholder engagement and business improvement has unlocked significant benefits for HomeServe.
Case Study: Supporting the Singapore Government’s Smart Nation initiative, Sabio enables digital Ask Jamie
GovTech had been exploring the use of Virtual Assistants and Artificial Intelligence technology to help Singapore’s citizens and businesses navigate online government services and improve service delivery.
Video: Addison Lee – The Heart of Customer Feedback
Addison Lee has transformed from a London private hire to a global business. Providing service around the world is at the heart of their business objectives.
Video: LV= Workforce Management Strategic Planning Story
LV= has been on a journey to evolve their Workforce Management activities by creating a better experience for their customers and employees.
Video: HomeServe – Speech Analytics Business Improvements Story
In this video case study, Alison Hanson, Director of Contact Centre Strategy at HomeServe discusses how implementing Speech Analytics has helped to identify pinch-points and process improvements to improve the customer experience.