Highlights: Sabio&#8217;s The Art of CX

Video: Presentations: The Art of CX

Sabio's Art of CX conference enabled guests to learn more about the critical User Experience and design aspects of customer engagement.

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Video: Highlights: Sabio’s Transforming Customer Contact Conference

With a fantastic range of industry speakers and demonstrations, Sabio's Transforming Customer Contact Conference enabled guests to learn about new and innovative best in class technologies

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Video: Highlights: Sabio’s Disrupted Customer Contact Conference 2017

Video highlights from Sabio's Disrupted Customer Contact Conference, February 2017.

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Brochure: Rapport – Improving the Customer Experience

Whether it's out of hours calls, unanswered or engaged contact, a worrying 20% of total calls never make it through to an agent.

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White Paper: CX Realities 2020 – The story of COVID-19 and how customer service responded

This report looks at the impact of COVID-19 on how we behave as organisations, employees and consumers.

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White Paper: Transitioning to AI-enabled customer journeys

How Big Data, Machine Learning and AI are combining to create the smart CX data platforms essential for customer journey success.

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Sabio Digital

Case Study: Dynamic Singapore communications company drives 50% reduction in email traffic following deployment of flexAnswer chatbot solution

M1 was keen to extend its digital service offering with a virtual assistant chatbot solution to provide its customers with a high quality, conversational interface to help simplify online customer journeys.

Case Study: How Addison Lee Group applied Sabio’s Voice of the Customer solution to grow CSAT and NPS

Competing in a market transformed by the order-by-app revolution, Addison Lee Group has invested significantly in modernising and digitising its customer engagement model.

Case Study: LV= Fully optimised Workforce Management solution unlocks 30% planning efficiencies

The LV= GI vision is to be Britain’s Best Loved, so providing award-winning service to its five million plus customers is critical to achieving the company goal.

Case Study: How Sabio Helped HomeServe to take Speech Analytics to the Next Level

Combining Speech Analytics with effective stakeholder engagement and business improvement has unlocked significant benefits for HomeServe.

Sabio Digital

Case Study: Supporting the Singapore Government’s Smart Nation initiative, Sabio enables digital Ask Jamie

GovTech had been exploring the use of Virtual Assistants and Artificial Intelligence technology to help Singapore’s citizens and businesses navigate online government services and improve service delivery.