Sabio’s Art of CX conference took place on 12th October 2017. It enabled guests to learn more about the critical UX and design aspects of customer engagement. The conference took place at our new London home, The Blue Fin Building.
Highlights of the day included:
- The Art of CX – Stuart Dorman
- Key presentations from: Avaya, HomeServe, BGL Group, Three, Opus Research and Edo
- Ann-Marie Stagg, Call Centre Management Association hosted the customer panel
Missed Sabio’s The Art of CX event? Watch the presentations here.
Video: Presentations: The Art of CX
Sabio's Art of CX conference enabled guests to learn more about the critical User Experience and design aspects of customer engagement.
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Video: Highlights: Sabio’s Disrupted Customer Contact Conference 2017
Video highlights from Sabio's Disrupted Customer Contact Conference, February 2017.
Brochure: Rapport – Improving the Customer Experience
Whether it's out of hours calls, unanswered or engaged contact, a worrying 20% of total calls never make it through to an agent.
Video: Addison Lee – The Heart of Customer Feedback
Addison Lee has transformed from a London private hire to a global business. Providing service around the world is at the heart of their business objectives.
Video: LV= Workforce Management Strategic Planning Story
LV= has been on a journey to evolve their Workforce Management activities by creating a better experience for their customers and employees.
Video: HomeServe – Speech Analytics Business Improvements Story
In this video case study, Alison Hanson, Director of Contact Centre Strategy at HomeServe discusses how implementing Speech Analytics has helped to identify pinch-points and process improvements to improve the customer experience.
White Paper: The guide to improving your contact centre Net Promoter Score
Research showed us that top performing companies with the highest NPS scores all understand the links between Operational, employee and customer insight.
Video: Highlights – Sabio’s Disrupt CX 2019
Sabio's Disrupt CX 2019 in April addressed the challenges organisations face in responding to customer experience requirements.
Brochure: SuperChannel – Digital Content Sharing
Often a customer process cannot be resolved during the first call. Subsequent interactions are usually required, whether by phone, email, or through other channels
Video: Hello, we’re Sabio
At Sabio we make sure your customer experience is brilliant, then stays brilliant.