Highlights: Sabio&#8217;s The Art of CX

Video: Presentations: The Art of CX

Sabio's Art of CX conference enabled guests to learn more about the critical User Experience and design aspects of customer engagement.

Video: Highlights: Sabio’s Transforming Customer Contact Conference

With a fantastic range of industry speakers and demonstrations, Sabio's Transforming Customer Contact Conference enabled guests to learn about new and innovative best in class technologies

Video: Highlights: Sabio’s Disrupted Customer Contact Conference 2017

Video highlights from Sabio's Disrupted Customer Contact Conference, February 2017.

Brochure: Rapport – Improving the Customer Experience

Whether it's out of hours calls, unanswered or engaged contact, a worrying 20% of total calls never make it through to an agent.

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Case study: The White Company – Fully Automated CSAT Delivers 20% Increase in Response Rate

The White Company was looking to understand what customers really thought about their experience in the contact centre, and to know exactly where to focus on improving the service delivered

Video: Highlights: Bright’s House Warming Party

Bright, a Sabio company welcomes their clients and close contacts to the Blue Fin Building in Southwark on Monday 9th July 2018.

Video: Nuance Biometrics SpeechSecure

Nuance Biometrics SpeechSecure ™ uses patented biometric technology on their ‘text to speech’ in order to verify callers' identities based on characteristics of their specific vocal patterns.

Brochure: Bright Guide – the road to best in class customer service

The focus on improving customer experience has never been more critical. Knowing what your customers really think is important when exploring ways to improve the service you deliver to them.

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Video: Impact of Consumer Technology Trends on the Contact Centre – Home Retail Group

Steve Carson, Director of Retail and Customer Operations at Home Retail Group discusses his key findings from the study visit to Silicon Valley.

Sabio Solutions

Case study: Reducing Customer Effort with Speech Analytics

HomeServe plc, is working with Sabio to deploy a powerful Verint speech analytics solution to help optimise engagement and improve the HomeServe customer journey.

Sabio Solutions

Case study: Insurance Giant Targets Significant Savings Through Speech Analytics Project

BGL Group – a leading digital distributor of household financial products – engaged Sabio to deliver a Verint Speech Analytics solution to help optimise customer engagement.

Case study: Which?: Evidence enables NPS to exceed target month on month with CSAT

Which? invested in Bright Navigator a few years ago and has integrated the customer survey solution so deeply that it is in the fabric of the organisation