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Highlights: Sabio’s Transforming Customer Contact Conference

Customer ExperienceContact Centre Technology

Watch the video highlights from Sabio’s Transforming Customer Contact Conference, June 2015.

Sabio’s conference enabled guests to learn about new and innovative best in class technologies and network with peers and industry experts in one of London’s unique venues, the Brewery.

Highlights of the day included:

  • Informative business sessions from our partners – Avaya, Verint, Nuance, Semafone, Gamma and LivePerson
  • The modern customer: Fast, demanding and complex to serve – Keith Dawson, Customer Engagement Practice, Ovum
  • The changing landscape of contact centres and impact on operational managers – Ann-Marie Stagg, Call Centre Management Association
  • Sabio Customer Spotlight
  • The practitioner’s guide to becoming a social business – Bian Salins, Head of Social, Capgemini Consulting

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