Watch the video highlights from Sabio’s Transforming Customer Contact Conference, June 2015.
Sabio’s conference enabled guests to learn about new and innovative best in class technologies and network with peers and industry experts in one of London’s unique venues, the Brewery.
Highlights of the day included:
- Informative business sessions from our partners – Avaya, Verint, Nuance, Semafone, Gamma and LivePerson
- The modern customer: Fast, demanding and complex to serve – Keith Dawson, Customer Engagement Practice, Ovum
- The changing landscape of contact centres and impact on operational managers – Ann-Marie Stagg, Call Centre Management Association
- Sabio Customer Spotlight
- The practitioner’s guide to becoming a social business – Bian Salins, Head of Social, Capgemini Consulting
Video: Presentations: The Art of CX
Sabio's Art of CX conference enabled guests to learn more about the critical User Experience and design aspects of customer engagement.
Brochure: Avaya Oceana® Solution
Avaya Oceana®, a next generation, multi-touch customer experience management solution empowers businesses and users with a true end-to-end view of customer journeys.
Video: Impact of Consumer Technology Trends on the Contact Centre – Home Retail Group
Steve Carson, Director of Retail and Customer Operations at Home Retail Group discusses his key findings from the study visit to Silicon Valley.
Case Study: Helping to build the Contact Centre of the Future for Home Retail Group
Home Retail Group selected Sabio to help enable and deliver the technology element of its major 'Contact Centre of the Future' project transformation.
Case Study: Moneybarn Customer Experience feedback scores eclipse industry average
How Moneybarn used the Sabio Navigator Voice of the Customer feedback tool to help sustain industry-leading CX performance levels despite the pandemic
Blog: Okay, you’re in the Cloud. Now what?
Using the cloud to power your CX is just the beginning of the story. The rest is written by you and your team.
Blog: Three ways the travel industry can benefit from the 2021 holiday booking buzz
As holidaymakers look forward to sand between their toes, there are exciting opportunities for travel agents and holiday providers.
Blog: Willis Towers Watson chooses Sabio to deliver major Genesys CX cloud project
Sabio to deploy Genesys Cloud Customer Experience platform
Blog: Don’t just replicate with the cloud. Take these steps to truly transform your CX
Any kind of meaningful transformation takes effort and focus. Transforming your customer experience through a cloud migration is no different.
Blog: Cloud Contact Centre – a powerful platform for change
Unless you know what problems you’re trying to solve with the cloud, you may not see the contact centre transformation you had hoped for. But once you have a plan, the sky’s the limit.
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