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Insurance Giant Targets Significant Savings Through Speech Analytics Project

Sabio InsightContact Centre TechnologyCustomer ExperienceInsurance
Insurance Giant Targets Significant Savings Through Speech Analytics Project

BGL Group – a leading digital distributor of household financial products to more than eight million customers – engaged Sabio to deliver a Verint Speech Analytics solution to help optimise customer engagement.

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In just six months since initial deployment the company has already identified a series of ‘quick wins’, and is on track to achieve further benefits in terms of operational savings, quality enhancements and performance improvements to be obtained within the first year.

An infographic showing how the BGL Groups benefited from an optimised customer experience

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