Sabio’s Art of CX conference took place on 12th October 2017. It enabled guests to learn more about the critical UX and design aspects of customer engagement. The conference took place at our new London home, The Blue Fin Building.
We looked at how today’s UX designers should be integrating transformational technologies into their customer journeys. These include AI, Virtual Assistants and Conversational Interfaces.
Missed the event? Watch the presentations below.
- The Art of CX – Stuart Dorman, Sabio
- If AI is the new UI… What does this mean for your Customer Journey? – Dan Whaley, Sabio
- Future of Conversational AI – Dan Miller, Opus Research
- User-centred Transformation – Alex Barker, Edo
- Why CX needs UX – Designing for Voice and Digital – Klaus Failenschmid, User Experience Lead, Sabio
- Intelligent Design across the Customer Journey – Jayne Lansdell, BGL Group
- Revolutionising CX with Analytics – Aidan Emms, HomeServe
- Applying Machine Learning to Omnichannel CX – David Thompson, Three
- Avaya | The Next Chapter – Gregg Widdowson, Avaya & Paul Brassington, Sabio
- Customer Innovation panel – Ann-Marie Stagg, Chief Executive, The Call Centre Management Association
Video: Highlights: Sabio’s Disrupted Customer Contact Conference 2017
Video highlights from Sabio's Disrupted Customer Contact Conference, February 2017.
Brochure: Avaya Oceana® Solution
Avaya Oceana®, a next generation, multi-touch customer experience management solution empowers businesses and users with a true end-to-end view of customer journeys.
Video: HomeServe – Impact of Consumer Technology Trends on the Contact Centre
In this video case study, Greg Reed, Chief Marketing Officer at HomeServe discusses his key findings from the study visit to Silicon Valley.
White Paper: CX Realities 2020 – The story of COVID-19 and how customer service responded
This report looks at the impact of COVID-19 on how we behave as organisations, employees and consumers.
White Paper: Transitioning to AI-enabled customer journeys
How Big Data, Machine Learning and AI are combining to create the smart CX data platforms essential for customer journey success.
Case Study: Dynamic Singapore communications company drives 50% reduction in email traffic following deployment of flexAnswer chatbot solution
M1 was keen to extend its digital service offering with a virtual assistant chatbot solution to provide its customers with a high quality, conversational interface to help simplify online customer journeys.
Case Study: HomeServe – Speech Analytics Business Improvements Story
In this video case study, Alison Hanson, Director of Contact Centre Strategy at HomeServe discusses how implementing Speech Analytics has helped to identify pinch-points and process improvements to improve the customer experience.
Case Study: LV= Workforce Management Strategic Planning Story
LV= has been on a journey to evolve their Workforce Management activities by creating a better experience for their customers and employees.
Case Study: Addison Lee – The Heart of Customer Feedback
Addison Lee has transformed from a London private hire to a global business. Providing service around the world is at the heart of their business objectives.
Case Study: How Addison Lee Group applied Sabio’s Voice of the Customer solution to grow CSAT and NPS
Competing in a market transformed by the order-by-app revolution, Addison Lee Group has invested significantly in modernising and digitising its customer engagement model.
Case Study: LV= Fully optimised Workforce Management solution unlocks 30% planning efficiencies
The LV= GI vision is to be Britain’s Best Loved, so providing award-winning service to its five million plus customers is critical to achieving the company goal.