Sabio to deploy Genesys Cloud Customer Experience platform
Willis Towers Watson, a leading global advisory, broking and solutions company, has selected Sabio Group to implement and support a next generation Genesys Cloud contact centre platform to support its significant customer experience operations.
Willis Towers Watson required a comprehensive and technically-advanced public cloud solution that could provide a foundation for its evolving customer experience proposition. The company engaged Sabio, Europe’s leading full service CX solution provider, to support this important cloud migration project.
Sabio is a key Genesys partner across Europe, and Willis Towers Waters opted for a Genesys Cloud solution from Sabio to provide a scalable and robust platform for its critical contact centre and customer engagement activities. Genesys Cloud is the world’s leading public cloud contact centre platform, designed for rapid innovation, scalability and flexibility.
Sabio’s Genesys Cloud-based contact centre offering meets Willis Towers Watson’s requirements for a high quality, high performance CX platform that will also support future expansion when needed. Taking advantage of the comprehensive configuration flexibility offered by Genesys Cloud, the Sabio team has also ensured that the new cloud solution addresses Willis Towers Watson’s critical security needs as part of the company’s corporate policies.
About Willis Towers Watson:
Willis Towers Watson (NASDAQ: WLTW) is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 45,000 employees serving more than 100 countries and markets.