Contact Babel Exceeding UK Customer Expectations 2024-25

NEW REPORT FOR CUSTOMER EXPERIENCE AND CONTACT CENTRE PROFESSIONALS

ContactBabel is the leading analyst firm for the contact centre and CX industry. Sabio has sponsored Exceeding UK Customer Expectations. The report is a contact centre and CX research report based on surveys with 1000+ UK customers and hundreds of UK contact centres, readers of the report.

THE REPORT IDENTIFIES THE FRONTINE ISSUES THAT MOST IMPACT ON CUSTOMER EXPERIENCE AND ADVISES BUSINESSES ON HOW TO SOLVE THEM.

The structure of the report is in three parts:

• What customers want and expect when contacting a business
• What they are actually experiencing
• How the customer experience can be improved in each of these areas

Download this report, and to gain access to all of ContactBabel’s research and analysis.