DHL Jen Sharp talks Innovation and WFM in the Contact Centre

Jen Sharp, Contact Centre Director at DHL Express, talks about what DHL is doing in regard to innovation in their UK contact centres, as well as the recent successes they’ve seen in their WFM project with Sabio that is now being replicated across DHL Express contact centres in Europe.

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Did you know?

Sabio is Spanish for 'wise', and is associated with King Alfonso X 'El Sabio' (1221-1284).
The name Sabio reflects the importance we place on the quest for knowledge, achievement and embracing the benefits of the diversity.

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