Memo Group, Michael De Decker, talks democratisation of data for true innovation in the contact centre

Friend of Sabio Group - Michael De Decker, the current co-owner and former CEO of Memo Group in Belgium - chats with Get out of Wrap’s Martin Teasdale about the importance of democratising data for true innovation in the contact centre, as well as touching on his experiences at Harvard Business School, Memo’s growth journey in Belgium and what new tech ventures awaits him in the coming weeks and months.

You can also learn more about Sabio’s Twilio Flex project with Memo Group from 12 minutes onwards…
 

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