Revolutionising Workforce Management: A Case Study - Benenden Health

In the latest Customer Engage podcast, we had the privilege of discussing Benenden Health's remarkable journey towards operational excellence in their customer contact centre. Through our collaboration with Genesys, we've helped Benenden Health not only overcome operational challenges but also prioritise the wellbeing and support of their workforce.

Together, we've ushered in a new era, transitioning from traditional Workforce Management (WFM) to the more comprehensive approach of Workforce Engagement Management (WEM).

Revolutionising Workforce Management: A Case Study - Benenden Health
Listen to the podcast here.


Jim Fleming - WFM Specialist Architect, Sabio

Paul Turner - UK&I Innovation Lead, Genesys

Steven Miller - WFM Resource and Capacity Planning Manager, Benenden Health

Martin Hill-Wilson - Founder, Brainfood Consulting 

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