Sabio's James Hughes talks Agent Mental Health & Wellbeing in the 'Get out of Wrap' podcast

Second in the Sabio ‘Get out of Wrap’ podcast series sees James Hughes, our Group Head of Solutions, discuss with podcast host Martin Teasdale about his passion for technology in supporting contact centre agents’ mental health & wellbeing as well as Sabio’s positioning in this space.

James also highlights the current – and alarming - rise in agent attrition rates – and why data is suggesting it’s going to get worse before it gets better.

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Sabio is Spanish for 'wise', and is associated with King Alfonso X 'El Sabio' (1221-1284).
The name Sabio reflects the importance we place on the quest for knowledge, achievement and embracing the benefits of the diversity.

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