DARE2DO - Gousto Interview

Exceptional CX is driven by leaders who aren't afraid to break boundaries, challenge themselves, and harness innovation #DARE2DO.

Joe Quinlivan, Head of Customer Care at Gousto, caught up with us at Disrupt UK 2024. In this interview, Joe shares insights on how Gousto is revolutionising customer care by leveraging AI to optimise agent performance, creating unique offerings and removing friction from the customer journey. Gousto, known for its convenience, also aims to replicate its exceptional brand experience in its aftercare service. Discover how Gousto uses technology to enhance customer experience; starting with a deep understanding of customer needs and specific use cases that add value.

 

Watch Joe on stage at Disrupt 2024 in the panel - CX: Who's Winning & What's Broken.
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