Empowering People - CCMA Interview

At Disrupt 2023 in the UK, we interviewed Leigh Hopwood, CEO at the CCMA, on the benefits of empowering contact centre advisors to help deliver excellent CX.

To find out more download Wellbeing in the Contact Centre, a CCMA Research Initiative.

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Sabio is Spanish for 'wise', and is associated with King Alfonso X 'El Sabio' (1221-1284).
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