Empowering People - CCMA Interview

At Disrupt 2023, we interviewed Stephen Yap, Research Director at the CCMA, on the benefits of empowering contact centre advisors to help deliver excellent CX. 

In this video, Stephen highlights the importance of wellbeing in the contact centre, particularly taking breaks to avoid burnout, and how to detect early signs of advisor stress.

Empowering People - CCMA Interview
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