Empowering People - DHL Express Interview

At Disrupt 2023, we interviewed Jen Sharp, Contact Centre Director at DHL Express, on the benefits of empowering contact centre advisors to help deliver excellent CX. 

In this video, Jen highlights the importance of arming advisors with the most up-to-date technology to deliver great customer experience and allowing more freedom in the contact centre to develop both professionally and personally.

Empowering People - DHL Express Interview

 

Hear from logistics giant DHL UK – exploring how they deliver quality service levels against all odds in the webinar - Creating a quality CX strategy – delivering the perfect people package.
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