Sabio Service Advisor Mental Health and Wellbeing
The growth of automation and self-service technology is helping organisations serve their customers in the way they want to engage. But have we stopped to consider the impact this is having on our contact centre agents?
Instead of handling a mix interactions, agents are dealing with more complex, emotional and urgent customer interactions than ever before.
Contact centre agents have the most monitored role that exists. It’s time to turn the tracking of agents into a positive, it’s time to reinstill the human touch. It’s time to really care.