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Sabio Insight

Contact Centre Performance

Deliver productivity improvements and better CX outcomes through more effective contact routing

Understanding where your customers are coming from


It’s hard to provide a consistently great experience for customers without knowing where they’re coming from. Maybe they’ve found it hard to get through to an agent? Perhaps they’re stuck on your website and just need some extra help? Or there could be a broader service issue that’s causing multiple customers to get in touch.

That’s where Sabio Insight’s Contact Centre Performance solutions can help – empowering your customer service teams with a portfolio of contact centre and digital engagement reporting tools.

Optimise your Contact Centre Performance with Sabio


Sabio Insight gives you the tools you need to unlock significant contact centre performance improvements. Delivered as a service, we offer a portfolio of contact centre and digital engagement reporting tools to help you analyse and optimise the productivity and effectiveness of your contact operations, including:

Voice Traffic insights from your carrier’s raw inbound call records

Too many CX teams overlook the estimated 20% of calls that don’t even reach the contact centre – whether that’s out-of-hours contacts, unanswered or engaged contacts or ‘lost in IVR’ interactions. Our SaaS Voice Traffic Analysis dashboard solution gives you the answers you need.

Digital Traffic Analysis solutions enable optimised online engagement

Enabling a seamless cross-channel user experience, our Digital Traffic Analysis solution tracks online activity to enable a more personalised experience backed by next best course of action for customers. This results in stronger engagement, increased conversion and reduced support costs

Analyse Speech and Text interactions to improve contact centre performance

Customer interactions – whether speech, chat or email – feature critical insight into your products, processes and services. Sabio offers comprehensive Speech and Text Analytics solutions to help you convert this data into valuable, actionable intelligence to help improve your contact centre performance

Looking to deliver productivity improvements and better CX outcomes? Email [email protected]

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What our clients say

LV=

“Sabio has delivered a fantastic roadmap for the evolution and proactive monitoring (MaaS) of our Avaya Contact Centre infrastructure. Sabio’s active engagement model has enabled LV= to drive it’s contact centre transformation plan and unlock significant savings.”

Adam Kinghorn - GI Customer Interaction Controller

HomeServe

“Sabio’s proven experience in deploying speech analytics solutions and tuning them for improved performance has helped us accelerate our time to value and we look forward to making customer analytics an integral part of our broader engagement strategy”

Alison Hanson - Director of Contact Centre Strategy

Office Depot

“Working with Sabio has given us access to a real depth of understanding in both workforce optimisation processes and technology, and that has been a key factor in ensuring the success of a major technology refresh project at Office Depot.”

Dave Corless - Head of Resource Planning


Ready to chat?

Contact us to find out how Sabio Insight can transform your customer experience.

Call us: +44(0)344 412 3000 Email: [email protected]