Contact Centre Performance

Speech Analytics

DigitalSolutionsInsight

Turning contact channel data into intelligent, actionable information

Recording customer interactions can certainly help to improve customer service levels, but organisations looking to identify trends across interactions are looking to Speech and Text Analytics tools to mine their recording database. Speech Analytics can raise specific issues from individual emotional calls that need to be acted upon appropriately, to repetition of competitor activity that could threaten customer churn.

Sabio’s extensive knowledge and skills in speech applications within the customer contact environment gives Sabio the edge when deploying a Speech Analytics solution in your contact centre.

Sabio works with you to define the call centre analytics requirements to meet your business needs to ensure that you see a fast return on your investment, and will continue to provide ongoing support of both the system and its application in your business.

For more information about Speech and Text Analytics email us [email protected]

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Start your journey with Sabio

Start your journey with Sabio

If you’re interested in developing more efficient and effective customer experience for your business, our team of experts is always on hand to help.

Call us: +44(0)344 412 3000 Email: [email protected]

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What our clients say

Addison Lee

“Sabio helped implement our Voice of the Customer solution quickly, and the team has always been there to help us analyse our feedback data and recommend ways to put our results into action across the wider Addison Lee business.”

Dan Beeby, Customer Experience Operation Manager

LV=

“With Sabio we know we can go beyond the confines of the WFM tool. They understand what we’re trying to do, and they’ve got the skills and experience to make it happen.”

Phil Coole, Senior Operational Planning Manager

HomeServe

“Having first worked with Sabio to launch Speech Analytics at our Walsall contact centre, we’ve now extended the deployment to our claims operations in Preston and Nottingham. For the last three years we have been targeted with a goal of using Speech Analytics to unlock efficiency savings worth over £1 million a year, and we have always achieved that goal, so there’s no doubt that our investment in the technology has been a success.”

Alison Hanson - Director of Contact Centre Strategy

LV=

“Sabio has delivered a fantastic roadmap for the evolution and proactive monitoring (MaaS) of our Avaya Contact Centre infrastructure. Sabio’s active engagement model has enabled LV= to drive it’s contact centre transformation plan and unlock significant savings.”

Adam Kinghorn - GI Customer Interaction Controller

Office Depot

“Working with Sabio has given us access to a real depth of understanding in both workforce optimisation processes and technology, and that has been a key factor in ensuring the success of a major technology refresh project at Office Depot.”

Dave Corless - Head of Resource Planning

HomeServe

“Sabio’s proven experience in deploying speech analytics solutions and tuning them for improved performance has helped us accelerate our time to value and we look forward to making customer analytics an integral part of our broader engagement strategy.”

Alison Hanson - Director of Contact Centre Strategy

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If you have any questions about what Sabio can do for your business, just leave us a quick message. One of our experts will get right back to you.

Call us: +44(0)344 412 3000 Email: [email protected]
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