For a VOC solution to truly make a difference it needs to become an integral part of the business, chipping away at all processes and behaviour on a daily basis.
A VOC provides companies with the ability to capture customer feedback at all parts of the customer journey which is used to drive operational performance, improve service levels and helps engage the frontline workforce. It measures continuously; providing real time insight into what customers think and why. It needs to automatically flag things that need to be addressed as well as spot high level emerging trends that can damage your NPS scores and subsequently customer retention, sales and eventually the bottom line.
Our VOC solution can be deployed to collect transactional, relational and ‘always on’ customer-initiated feedback measuring the complete customer experience. A team of senior consultant’s support clients to maximise their investment by analysing the data and providing an external lens on improvement opportunities.
Sabio’s VOC is a cloud application with no heavy up-front investment – an intuitive user dashboard allows for instant analysis and supports managers to drive a continuous coaching and performance management culture.
Key features include: