Contact Centre Compliance

We monitor your contact centre’s operational performance 24/7/365 from our hubs around the world. Your solution is assured, even while you’re sleeping.

Platform Assurance & Security

Why Choose Monitoring as a Service (MaaS) for your Contact Centre?

Brilliant Customer Experience should be available all of the time, which is why traditional break/fix approaches to supporting CX technology systems are simply not good enough. That is why Sabio offers our clients MaaS, the industries leading proactive monitoring platform, developed by Sabio engineers with over 20 years of supporting best of breed CX platforms. MaaS provides 24/7 CX specific monitoring services ensuring that system issues are identified and resolved before they impact your customers’ experience.

Contact Centre Compliance - MaaS

Want to know more about Maas? Request the brochure

RAaaS

How do you know for sure that your call recording platform is recording all required calls and that they are readily accessible?

Call recording is a “passive” function because it operates in the background. Not only is call recording a passive function, but in regulated or customer service focused firms it is a critical tool which must be 100% performant. Some firms will be unaware that they have had a call recording failure until it is too late; for example a consumer dispute which leads to the requirement to play back the call. This is where Recording Assurance as a Service (RAaaS) can help you.

Contact Centre Compliance - RAaaS

To learn more about RAaaS, request the brochure

Performance Testing

Did you know that contact centre outages cost organisations more in lost revenue than any other area of IT?

Technology has evolved significantly over the last decade. Exponential growth in services, applications and integrations has been observed throughout the contact centre market. Ultimately, these are complex and diverse environments where each Contact Centre has a different and unique architecture and configuration. At Sabio, we have developed Performance Testing for complex Contact Centre environments which allow us to measure performance and assess the correct functioning of the systems’ actual load, prior to launching.

Contact Centre Compliance - Performance Testing

Interested in a testing and analytics platform? Download our brochure

PCI

Striking the right balance between achieving PCI compliance and reducing customer payment frustrations

Even though it’s over ten years since the Payment Card Industry Data Security Standard (PCI DSS) was first released to ensure the safe handling of cardholder information at every stage of the payment process, many contact centre operators still find PCI compliance challenging – largely because of the voice processing and agent involvement. Looking for some assistance? Sabio can offer a hosted PCI solution that can be deployed in tandem with our Sabio OnDemand contact centre solution.

Looking for more information on PCI Compliance? Request the brochure

Related resources

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Sabio's Disrupt CX 2019 in April addressed the challenges organisations face in responding to customer experience requirements.

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Video: PCI Compliance and Payments

Sabio has worked with Semafone to help contact centres achieve PCI compliance cost-effectively and reducing customer payment frustrations.

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Semafone has developed a payment method that channels the card data around your contact centre securely, bringing you PCI DSS compliance.

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Video: Semafone Bank Account Verification and Customer Identification

Semafone is a Sabio partner that enables businesses to comply with PCI legislation. The video below demonstrates how Semafone verifies bank details and identifies customers.

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Video: Semafone Secure Card Transactions Over the Phone

Semafone enables businesses to comply with PCI legislation. The video demonstrates how Semafone can create secure card transactions to allow payments to be made over the telephone.

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The telecoms world is moving to SIP. SIP trunking uses the language of the internet to transfer calls. It is lower cost, flexible and more resilient.

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Brochure: Enhanced Support

Here at Sabio, the UK's leading independent Contact Centre technology specialist, we understand that choosing the right Support provider is fundamental to you and your organisation.

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Sabio Solutions

Brochure: Sabio OnDemand Support Services

The support services for Sabio’s OnDemand solutions have been specifically tailored to provide an integrated and intelligent way of supporting mission critical contact centres.

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Brochure: Optimise your communications with Sabio Network Services

Delivering an excellent customer experience requires more than just a seamless blend of Digital and Human Assisted capabilities.

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What our clients say

“Sabio has delivered a fantastic roadmap for the evolution and proactive monitoring (MaaS) of our Avaya Contact Centre infrastructure. Sabio’s active engagement model has enabled LV= to drive it’s contact centre transformation plan and unlock significant savings.”

Adam Kinghorn - GI Customer Interaction Controller

“Sabio’s proven experience in deploying speech analytics solutions and tuning them for improved performance has helped us accelerate our time to value and we look forward to making customer analytics an integral part of our broader engagement strategy”

Alison Hanson - Director of Contact Centre Strategy

“Working with Sabio has given us access to a real depth of understanding in both workforce optimisation processes and technology, and that has been a key factor in ensuring the success of a major technology refresh project at Office Depot.”

Dave Corless - Head of Resource Planning

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Information

Platform Assurance & Security

Why Choose Monitoring as a Service (MaaS) for your Contact Centre?

Contact Centre Compliance - MaaS

RAaaS

How do you know for sure that your call recording platform is recording all required calls and that they are readily accessible?

Contact Centre Compliance - RAaaS

Performance Testing

Did you know that contact centre outages cost organisations more in lost revenue than any other area of IT?

Contact Centre Compliance - Performance Testing

PCI

Striking the right balance between achieving PCI compliance and reducing customer payment frustrations

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Related resources

White paper: Ensuring Workforce Optimisation Effectiveness

Video: Highlights: Sabio’s Disrupt CX 2019

Video: Hello, we’re Sabio

Video: PCI Compliance and Payments

Brochure: Semafone – Keeping your Telephone Payments Watertight

Video: Semafone Bank Account Verification and Customer Identification

Video: Semafone Secure Card Transactions Over the Phone

Video: Sabio Network Services

Video: Avaya Oceana®

Brochure: Enhanced Support

Brochure: Sabio OnDemand Support Services

Brochure: Optimise your communications with Sabio Network Services

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