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Sabio Solutions

Contact Centre Compliance

We monitor your contact centre’s operational performance 24/7/365 from our hubs around the world. Your solution is assured, even while you’re sleeping.

Platform Assurance & Security

Why Choose Monitoring as a Service (MaaS) for your Contact Centre?

Brilliant Customer Experience should be available all of the time, which is why traditional break/fix approaches to supporting CX technology systems are simply not good enough. That is why Sabio offers our clients MaaS, the industry’s leading proactive monitoring platform for contact centres, developed by Sabio engineers with over 20 years of supporting best of breed CX platforms. MaaS provides 24/7 CX specific monitoring services ensuring that system issues are identified and resolved before they impact your customers’ experience.

Contact Centre Compliance - MaaS

Want to know more about Maas? Request the brochure

RAaaS

How do you know for sure that your call recording platform is recording all required calls and that they are readily accessible?

Call recording is a “passive” function because it operates in the background, yet in regulated or customer service focused business, it is a critical part of compliance that must be 100% performant. Some firms will be unaware that they have had a call recording failure until it is too late. For example, in the instance of a consumer dispute that leads to the requirement to play back the call. This is where Recording Assurance as a Service (RAaaS) can help you maintain your contact centre compliance.

Contact Centre Compliance - RAaaS

To learn more about RAaaS, request the brochure

Performance Testing

Did you know that contact centre outages cost organisations more in lost revenue than any other area of IT?

Contact centre technology has evolved significantly over the last decade. Exponential growth in services, applications and integrations have been observed throughout the contact centre market. Ultimately, these are complex and diverse environments where each contact centre has a different and unique architecture and configuration. At Sabio, we have developed Performance Testing for complex contact centre environments. This allows us to measure performance and assess the correct functioning of the systems’ actual load, prior to launching.

Contact Centre Compliance - Performance Testing

Interested in a testing and analytics platform? Download our brochure

PCI

Strike the right balance between achieving PCI compliance and reducing customer payment frustrations

Even though it’s over ten years since the Payment Card Industry Data Security Standard (PCI DSS) was first released to ensure the safe handling of cardholder information at every stage of the payment process, many contact centre operators still find PCI compliance challenging – largely because of the voice processing and agent involvement. Looking for some assistance? Sabio can offer a hosted PCI solution that can be deployed in tandem with our Sabio OnDemand contact centre technology.

Looking for more information on PCI Compliance? Request the brochure

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What our clients say

LV=

“Sabio has delivered a fantastic roadmap for the evolution and proactive monitoring (MaaS) of our Avaya Contact Centre infrastructure. Sabio’s active engagement model has enabled LV= to drive it’s contact centre transformation plan and unlock significant savings.”

Adam Kinghorn - GI Customer Interaction Controller

HomeServe

“Sabio’s proven experience in deploying speech analytics solutions and tuning them for improved performance has helped us accelerate our time to value and we look forward to making customer analytics an integral part of our broader engagement strategy.”

Alison Hanson - Director of Contact Centre Strategy

Office Depot

“Working with Sabio has given us access to a real depth of understanding in both workforce optimisation processes and technology, and that has been a key factor in ensuring the success of a major technology refresh project at Office Depot.”

Dave Corless - Head of Resource Planning


Ready to chat?

Contact us to find out how Sabio Solutions can transform your customer experience.

Call us: +44(0)344 412 3000 Email: [email protected]