Cloud Contact
Centre Solutions

Moving your contact centre into the cloud is an essential next step for many businesses. From agility and future-proofing, to a more joined-up experience, the advantages add up to competitive edge for your business, not to mention happier customers.

Business man holding a virtual cloud symbol

Benefits of a cloud contact centre

A cloud contact centre gives you a flexible space where you can manage every aspect your customers’ experiences, including:

  • Reacting quickly as demand changes
  • Add or remove features and users as you go
  • Continuously updated for security and compliance
  • Testing new services, features and functionality and roll them out quickly
  • Maintaining continuity day-to-day and over time
  • Empowering agents to work from home
  • Integrating with other cloud technologies

Public cloud, private cloud or hybrid?

When you’re choosing between public or private cloud, there are some key differences to think about. We offer both, and can help you decide which cloud contact centre would work best for you.

Benefits of a public cloud contact centre include:

  • Quick to go live
  • Lower upfront costs
  • Typically, lower cost overall
  • Easy to add more users and locations quickly
  • Standard functionality supports most businesses
  • Suitable for small, medium and large organisations
  • Regular, seamless updates and automated system releases
  • 99.9% uptime
  • Integrates easily with other cloud solutions

Benefits of a private cloud contact centre include:

  • Configured to your business – choose the features you need
  • Retain control of updates, maintenance and manage downtime
  • Options to add more users and locations
  • Secure – controlled by Sabio and most resources are not shared
  • Includes disaster recovery and business continuity plans based on your business
  • Built for 99.999% availability with a contractual SLA to 99.99%
  • Auditing options for regulated organisations (costs may apply)

What about hybrid cloud contact centre options?

If you’re tied to an on-premise system but need more features or capacity, the hybrid cloud option could boost your existing hardware.

No matter where you are on your journey to cloud migration, we’ll work with you to find the right cloud contact centre solution for your business.

“Moving our core CX infrastructure to the Sabio Cloud not only enables DAS to move from a Capex to an Opex model, but also ensures we can support a best-in-class agent and employee experience culture that helps drive our operational excellence and CX alignment.”

Russell Levan, Group Head of IT, DAS UK Group

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62.5% of organisations either already use or have accelerated adoption of cloud technologies during the Covid-19 pandemic.
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