Contact Centre
Compliance & Support
Before anything else, your contact operations need to be robust, reliable and compliant. We monitor and support your contact centre from our hubs around the world, so customers can count on you, around the clock, every day of the year.
Platform assurance and security
Did you know contact centre outages cost organisations more in lost revenue than any other area of IT? At the same time, rapid advances in technology over the last decade make maintenance and compliance increasingly complex. At Sabio, we offer a range of services keeping you up and running – and in line with regulations – across every channel, touchpoint and transaction.
What we cover
- Monitoring as a Service – identify and solve issues before they affect your customers.
- Recording assurance as a Service – making sure call recording never fails.
- Performance testing – testing capacity across your whole system ahead of time.
- Payment card industry (PCI) compliance – keep transactions secure on all your channels.
Sabio Monitoring
When it comes to brilliant customer experience, you can’t wait for things to break – you need to fix problems before they happen. We’ve distilled 20 years’ experience into our industry-leading Sabio Monitoring platform, designed to notice issues before your customers do, and prevent outages 24/7.
Want to know more about Sabio Monitoring? Request the brochure
Performance testing
How will your system manage service changes, or extra demand? It’s hard to know, as every contact centre has its own unique architecture and configuration. At Sabio, our performance testing is designed for complex environments, so you can see how your network and platforms will cope ahead of time.
Contact centre compliance - performance testing
Interested in a testing and analytics platform? Download our brochure
Balance PCI compliance with serving customers fast
Ever since the release of the Payment Card Industry Data Security Standard (PCI DSS), many contact centre teams have found balancing compliance and great service difficult. Our hosted solution works with our OnDemand contact centre platform, so you can keep customers secure and happy at the same time.
