Don’t just listen to customers, hear what they’re saying
Speech Analytics lets you ‘deep dive’ into customer conversations, uncovering insights that drive better decisions and improve experiences. By understanding what matters most to your customers, you can reduce friction, boost loyalty and transform service delivery.
Ready to listen, learn, and act smarter? Talk to Sabio today50% improvement in response time and significant improvements in NPS and FCR
led to Verisure being recognised with the Verint Inspire Award for Customer Excellence.
5% improvement in First Call Resolution (FCR)
for Vodafone, reducing repeat contact and improving satisfaction.
20 x more insight about customer intention
for HomeServe UK, powered by Sabio’s AI and Speech Analytics.
Speech Analytics Spotlight: Vodafone
Vodafone partnered with Sabio to uncover what matters most to its customers and drive better outcomes for its small business and professional segments. By implementing Speech Analytics, Vodafone achieved a 27% improvement in Net Promoter Score (NPS), reflecting stronger customer loyalty. Operational metrics also saw dramatic improvements, with First Call Resolution (FCR) rising by 5% and Frequency of Contacts (FOC) dropping by 36%, thanks to better understanding and proactive solutions.
