Mission control

Genesys Engage is powerful, but can be complex to manage, especially when customer needs change fast.

Mission Control is an industry first – an easy-to-use, secure contact centre interface that helps your team admins configure journeys in real time without IT support.  

At a glance

• Created with your customer in mind, Mission Control is the most powerful contact centre configuration platform on the market.    
• Independent and user-friendly – our intuitive, powerful dashboard helps you manage and configure contact centre journeys in real time, without waiting for IT. 
• All in one place – add and update journeys across voice, email, web chat, SMS and social media, from opening times and emergency messaging to reporting thresholds, whispers and routing.
• Secure and traceable – role-based permissions ensure only the right people have access to specific settings, and all changes are fully audited. 
• Fully customisable – central, omni-channel control not only helps you stay relevant at any given moment, but grows and adapts with your business.

With Mission Control, your Genesys admins can respond to customer requirements in real time without IT support.

Ideal for Genesys operational control, including Genesys Pure Engage management.