Verint
Verint: Make Every Interaction Count
Verint provides tools to enhance customer interactions and streamline operations.
For example, leading security solutions provider – Securitas Direct by Verisure – recorded a series of impressive results via a Sabio & Verint solution. It now audits 80% of calls, delivers real-time results, reduces costs, and improves customer satisfaction (9.1).
In an award-winning project, Securitas also saw waiting times decrease by 15%, calls and transfers by 50%, and sales planning efficiency increased by 15%.
Optimised Workforce Management
Verint's solutions help align staffing with demand. As Verint WFO Partner for 25+ years, Sabio ensures these tools are tailored to your operations, enhancing productivity and customer satisfaction. Sabio's WFM optimisation success with global logistics firm, DHL Express, saw the project replicated across its wider European contact centre operations.
Advanced Speech Analytics
Verint's speech analytics transcribe and analyse customer calls. Sabio integrates this technology to uncover insights, guiding improvements in service quality.
Comprehensive Customer Feedback
Verint captures feedback across channels. Sabio helps you act on this information, driving continuous enhancement of the customer experience.
Robust Compliance Monitoring
Verint ensures adherence to regulations. Sabio implements these measures seamlessly, maintaining trust and compliance.
See What Sabio & Verint Can Do for Your Business Today
Verint opens the door to a whole new world of customer engagement and operational efficiency.
As a multi-Verint award winner - including Partner of the Year and Breakthrough Cloud Solution Award in 2024 - Sabio is your perfect guide, making sure you get everything you want from the experience.
Read how Securitas Direct by Verisure revolutionised its contact centre with Speech Analytics...