Disrupt 2025 London | Building AI Solutions Over Existing Infrastructure
While everyone talks about AI, NewDay built their own generative AI solution — transforming how 500 agents serve customers in real-time.
Amy Perring is an optimisation expert at NewDay with over 14 years’ experience in Financial Services leading IVR and online journey improvements. As a Lean Six Sigma Black Belt and PRINCE2 Practitioner, she identifies process bottlenecks and drives continuous improvement initiatives. Amy excels in customer journey mapping, root cause analysis, and strategic enhancements, collaborating effectively with senior management to deliver commercial improvements with a proven track record of developing teams and frameworks.
Sergio Zavota, AI Architect at NewDay, leads the creation of artificial intelligence solutions that drive transformative business outcomes across the organisation. With a focus on bridging software architecture and AI capabilities, Sergio has expanded into Generative AI implementation, conducting knowledge-sharing sessions to empower teams while supporting the deployment of advanced AI solutions that unlock new opportunities for innovation and efficiency.