How to Successfully Adopt AI in the Airline Industry

LEVERAGING ADVANCED TECHNOLOGIES LIKE AI CAN BE A GAME-CHANGER

In today’s competitive airline industry, where customer experience (CX), operational efficiency, and cost management are more critical than ever, leveraging advanced technologies like AI can be a game-changer. This webinar is designed specifically for airline professionals who are focused on enhancing CX, optimising budgets, and streamlining operations.

HEAR FROM SABIO & TWILIO

Explore how industry leaders are successfully adopting AI, achieving tangible results, and driving innovation. Discover practical insights from our work with major airlines, and learn how agile platforms like Twilio are enabling rapid, impactful changes in customer interactions.

Whether you’re leading CX initiatives, managing budgets, or overseeing operations, this session will provide you with the strategies and tools to stay ahead in a fast-evolving market.

Speakers

Kevin McGachy

Principal Solutions Manager
Sabio

Lois Carlisle

Strategic Account Executive
Twilio

Agenda

1. Sabio Approach to the Adoption of AI
   Discover Sabio’s phased approach to AI adoption, focusing on a data-driven, low-risk strategy that ensures measurable ROI at every step that has led many household name clients to success.
2. The Success of AI: The Airline Story
   Learn how a leading UK airline revolutionised their existing IVR system with AI-led, customer experience-focused solutions, achieving significant results, including a 30% digital deflection. We will also explore the cross-industry applicability of our solutions, highlighting successful implementations with clients such as HomeServe and others.
3. Twilio as the Agile Enabler
   Explore how Twilio’s CPaaS platform empowers rapid adaptation and seamless integration, with capabilities ranging from voice layering to SMS, programmable messaging, and beyond.