Creating a quality CX strategy – delivering the perfect people package
We hear from logistics giant DHL UK – exploring how they deliver quality service levels against all odds.
Jen Sharp, Contact Centre Director at DHL UK, is joined by Sabio’s Dr. Phoebe Asquith and Verint’s Martin Melis. In additional to sharing DHL’s winning formula, we leverage powerful insights from Verint’s latest Engagement Capacity™ research report and explore the psychology that powers workforce results.
This expert trio reveal how to:
- Boost well-being, support remote working and reduce absenteeism – with real-life examples of fixed and flexible working patterns
- Reap the rewards of talent management – avoid the pitfalls of stagnant talent pools, promote learning & development, and empower your people
- Create a winning workforce culture – reward and recognise positive behaviours and drive powerful results
- Overcome potential ‘Total Quality’ challenges – access the latest solutions in this space.