HomeServe – Speech Analytics Business Improvements Story

HomeServe’s vision is to provide effortless customer experience. The deployment of Speech Analytics helped them to achieve that. 


In this video case study, Alison Hanson, Director of Contact Centre Strategy at HomeServe discusses how implementing Speech Analytics has helped to identify pinch-points and process improvements to improve the customer experience.

Download HomeServe Case Study

Sign up for our Newsletter

Relevant solutions

Powered by

Start your journey with Sabio
If you're interested in developing more efficient and effective
customer experience for your business, our team of experts it always on hand to help.
Get in touch
Did you know?
Sabio is Spanish for 'wise', and is associated with King Alfonso X 'El Sabio' (1221-1284).
The name Sabio reflects the importance we place on the quest for knowledge, achievement and embracing the benefits of the diversity.
Discover more about Sabio