Revolutionising the Customer Experience

HOW AI AND AUTOMATION ARE IMPACTING THE CUSTOMER JOURNEY

Sabio’s new eBook examines the shifting AI technology landscape for CRM, customer data, contact centre and digital operations, and suggests that – rather than technology – it is disconnected customer journeys and silos that now represent the barriers to evolution. And in a world of complex vendor relationships, we assess the choice CX teams face between adopting ‘best-of-breed’ AI solutions or following a more traditional ‘walled garden’ ecosystem approach.

UNLOCKING THE POWER OF GENERATIVE AI

How Generative AI fits in

Generative AI’s impact has fuelled discussions of an exciting ‘second wave’ in AI capability. The technology is already showing how it has the potential to be hugely disruptive, particularly through its ability to use deep learning to produce human-like text, speech, imagery and video to such a high standard that it can often be difficult to determine whether it’s been created by a human or not.

But what does this mean for CX? Download the eBook to discover more.