Ebooks
The Inner Circle Guide to Agentic AI
Sponsored by Sabio, ContactBabel’s new report “The Inner Circle Guide to Agentic AI” draws on surveys with hundreds of contact centres and thousands of consumers.
What’s in the report?
Agentic AI takes autonomous actions toward achieving a defined goal. It is the start of an entirely new CX operating model. This report provides crucial intelligence that every CX executive should understand, regardless of where you are in your AI journey.
This comprehensive guide helps you to understand your options:
- What’s new about agentic AI, and what is it best suited for?
- Key considerations before making decisions
- How to implement agentic AI successfully and safely.
Key Insights:
- CX automation is at a crossroads. Agentic AI stands ready to drive web chat, email and self-service interactions forward, delivering outcomes rather than just triage or information.
- Customers are willing to self-serve, but often can’t. Agentic AI can increase self-service sophistication and support greater uptake of existing functionality.
- The traditional CX landscape is fragmenting. KPIs are at historical lows. Blend machine speed and human empathy to provide the best of both worlds.