Einstein Can Solve Your CX Problems
Einstein AI is Salesforce’s chatbot solution. It’s incredibly intelligent (hence the name) which lets it deliver faster, more personalised customer interactions. It handles repetitive queries with ease, transfers complex cases to the right agent, enhances customer satisfaction, and streamlines operations.
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20% faster resolution times
after Lovehoney implemented Einstein AI for their global contact centre.
Significant uplift in customer satisfaction
due to more personalised, efficient service.
Enhanced agent productivity
as repetitive queries are automated, leaving teams to focus on complex tasks.
Einstein Spotlight: Lovehoney
Lovehoney’s global contact centre transformation included the implementation of Einstein AI to automate repetitive queries and improve customer experiences. The results were remarkable: a 20% reduction in resolution times and a significant boost in customer satisfaction. By enabling smarter, AI-driven interactions, Lovehoney ensured faster responses and empowered agents to focus on delivering exceptional service.
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