AI Unlocked with Sabio & Google Cloud
- 19th November 2025
- 11:00 - 17:00
- Sky Nest, Google Office, London
SHAPING THE FUTURE OF CUSTOMER EXPERIENCE
If you are currently working on transformation programmes within AI, if you are responsible for identifying improvements within the contact centre or if you are responsible for maintaining your customer experience within AI, this event is for you! You’ll have the opportunity to meet like-minded professionals, discuss many of the challenges you encounter in your AI journey and learn how organisations solve these through innovative solutions and best practice.
The agenda includes expert-led sessions from Google Cloud and Sabio, live demos of next-generation solutions, and customer-led stories that showcase outcomes and lessons learned.
11:00
Welcome and Keynote Address
AI in Contact Centres: Transforming Customer Experience
11:30
Transforming Customer Experience
AI use cases in Contact Centres
12:00
Getting Started with AI
Discover effective methods for incorporating AI tools into existing workflows
12:30
AI & Ethics
Recognising the ethical implications of AI in customer interactions and strategies to maintain transparency and trust with customers
13:00
Lunch
14:00
Designing AI led CX
Learn how AI applications can personalise customer interactions and which metrics and KPIs can help measure AI’s impact on CX
14:30
Customer Case Studies
15:00
Google Cloud – Innovation / Future Direction
Opportunities for innovation and staying ahead of industry trends
15:30
Panel Q&A
16:00
Networking Drinks
Please join us on Level 8 for drinks
EMEA Leader, Google Cloud 
About Sabio
Sabio Group is an expert services partner specialising in digital CX transformation. Sabio uses contact centre, AI, and data insights to help create brilliant customer experiences, enabling you to get to know your customers better and making their interactions personalised, smooth and memorable.
The Group’s comprehensive solutions, services and consultancy expertise blend seamlessly to empower organisations to deliver exceptional customer and employee experiences (CX & EX).
