Automate with Care: Preserving Culture in the Age of AI
Join CCMA’s CONNECT Event at DHL, East Midlands.
As contact centres face rapid technological change, leaders must modernise while preserving the culture that drives exceptional service. This in-person event explores how to balance AI and automation with a people-first approach.
Here’s what to expect during the event:
- Share your perspectives in an interactive open-mic discussion on how to protect and nurture a strong workplace culture as technology transforms the way we work.
- Discover how DHL Express reimagined its contact centre operations to enable AI-readiness, without compromising service standards or its people-first culture.
- Learn from our expert panel how leading brands are building future-ready operating models that balance tech innovation with human connection.
- Connect with industry peers, swap ideas, and walk away with fresh insights to shape the future of your contact centre culture.