Unlock faster, more strategic insights: Data & Interaction Performance | Manchester
- 24th March 2026
- 12:30 - 17:00
A DEEP DIVE INTO INTERACTION PERFORMANCE
If you’re a data & insight specialist then the Sabio Data and Interaction Performance Community Day is designed with you in mind.
The day will bring together contact centre professionals for a deep dive into interaction performance, AI‑supported quality monitoring, and the latest advances in automated and assisted evaluations, including how AI measures sentiment and empathy. You’ll explore the effectiveness of your current data strategies, discuss approaches for consolidating and leveraging data to uncover meaningful insights, and examine how robust data foundations can enhance emerging agentic AI capabilities. Plus discover the types of data required for AI success and how continuous quality assessment can ensure reliable AI‑driven outcomes.
Register now to join us in Manchester on Tuesday, 24th March 2026.
13:30
Welcome and Introductions
13:45
Interaction Performance
Discover the latest advances in AI-supported Quality Monitoring and Interaction Analytics. Explore the options available for performing automated and assisted evaluations and look at how sentiment and empathy are being measured with the help of AI.
14:30
Change Management for AI Adoption
Preparing for the changes to people, processes and culture to ensure we take our teams with us and remove the anxieties inherent in such change.
15:00
Break
15:15
Getting the Most out of Data
How confident are you in your existing data strategies? Are you making the data work for you or are you struggling to get the insights to show you what’s really happening in your contact centre? Discover how to use your data to make meaningful decisions.
16:00
Using data to enhance AI strategies
Agentic AI is here and it needs your data. Find out what types of data agentic AI needs to really succeed and how we can make sure that success is measured by continuous quality checking and analysis of your AI agents.
16:45
Wrap Up
Summarising key takeaways from the sessions.
17:00
Networking Drinks
Let’s continue the conversation. Please join us for refreshments.
About Sabio Community Days
We’re bringing together practitioners who are looking to develop expertise within their specialist area. The aim of Sabio Communities is to inspire best practice and help members build networks with like-minded people from other organisations.
