From Platform to Performance: Genesys Cloud | MANCHESTER
- 26th February 2026
- 11:00 - 17:00
- Manchester
UNLOCKING FURTHER VALUE FROM GENESYS CLOUD CX
Genesys Cloud CX is a powerful platform with the capabilities to deliver brilliant outcomes for customers, employees and the broader business, but could you be making more of your cloud CX investment?
If you are an Operations or IT specialist, a Team Leader or a Contact Centre Manager, this Genesys Cloud Community Day is for you. You’ll have the opportunity to meet like-minded professionals, discuss new features and ways to take advantage of the productivity gains that AI can offer. Plus discover how to add value to Genesys Cloud CX with a range of focused Sabio IP solutions.
11:00
Welcome and Introductions
11:15
Genesys – what’s new?
Stay up to date with the latest from Genesys including…..
11:45
AI Automation to Enhance your Contact Centre
Discover how to improve efficiency and customer experience. Explore how AI enhances contact centres through automation, personalisation and predictive support to experience. Use cases for AI and Automation
12:15
License utilisation, token usage reports and bill forecasting
How usage converts to tokens….
12:45
Best Practice Org & Security Setup
13:15
Lunch
14:15
Reporting
Uncover what’s going on in your contact centre, by utilising a suite of tools that gather, aggregate, and format data and uncover hidden data within your Contact Centre
14:45
WEM Tooling
WEM Roadmap
Time off Manager
15:45
Client Success Story
16:15
Q&A
16:30
Closing Remarks
16:45
Networking Drinks
Let’s continue the conversation, join us for networking drinks
About Sabio Community Days
We’re bringing together practitioners who are looking to develop expertise within their specialist area. The aim of Sabio Communities is to inspire best practice and help members build networks with like-minded people from other organisations.