The rush to the cloud has begun. Many businesses are migrating their contact centres to the cloud.
Originally this was triggered by lockdown and the transition to working from home. Now I’m starting to suspect that some people are migrating simply because their competitors are.
But just because others are heading to the cloud, does that make it right for your business?
Should you move? If it’s right for you, then absolutely!
Migrating your contact centre is a bit like moving to a new house.
Imagine you’re sitting comfortably at home. Out of the window, you see that your neighbours are selling up and moving out.
Another house goes up for sale, and another. You start to think, should we be moving house, too?
The problem is, you like your house. You spent a lot of time, energy and money buying it. You chose it because it met all of your needs. You’ve set everything up the way you want it. Do you really want to throw all that away and start again?
But there’s just one thing.
You’d really like a conservatory. And a garage. A bigger garden would be nice, too. OK, there are actually a few things, now you start to think about it.
So, my question to you is this: do you need to leave your home, move elsewhere and start again to get what you want? Or would it be better to stay put and extend what you’ve got until it meets your needs?
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When it comes to cloud migration, you’ve got plenty of options
If you have an on-premise solution that works for your contact centre, you don’t need to get rid of it to improve your CX. You can meet your customer needs without overhauling your core infrastructure.
Why not consider extending your technology using an Omni-Overlay from Sabio? It’s an easy way to test or add the features your customers demand.
Through a private Sabio Cloud, your contact centre can pick and choose features, including: Voice, Email, Social media integration, Web chat, SMS, Chatbot, WebRTC and Co-browse.
We can help create a package that’s tailored to your business. Together, we can improve your CX and boost your NPS scores.
Alternatively, you might be desperate to lose your legacy on-premise system. Perhaps you spend hours maintaining a costly spaghetti of wires that don’t meet your basic requirements.
Migrating to a cloud-based contact centre could be cheaper and easier for your business, and better for your customers:
- Migrate difficult to maintain and costly systems into one Sabio-managed private cloud platform
- Reduce the total cost of ownership by as much as 50% compared to your on-premise solution
- Switch the focus from maintenance to using new features to achieve business outcomes, eg improved sales and customer retention.
If you’re ready for the big move, then migrating to the cloud could be the best decision you ever make.
Making the right decision depends on asking the right questions
It can be tough to decide between extending your on-premise solution and moving 100% to the cloud. But don’t panic. The team here at Sabio are the Kirsty-and-Phil of the cloud-contact-centre world.
We can help you to ask the right questions and analyse the data to find the solution that’s best for you and your customers. Whatever you decide, we’ll help you feel at home.