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Sabio Solutions

Cloud Contact Centre Solutions

To excel in customer experience, you need to give your customers what they want, when they want it. Shifting to a cloud-based contact centre makes this much easier to do.

As experts in both CX and contact centres, we can help you find the cloud contact centre software that’s right for your business.

Benefits of a cloud contact centre

A cloud contact centre provides one flexible solution to manage all elements of your customers’ experiences:

  • Improve your CX by reacting quickly as demand changes
  • Add or remove features and users, depending on your needs
  • Secure and compliant
  • Test new services, features and functionality and roll them out quickly
  • Seamless business continuity
  • Choice of public, private and hybrid cloud options to suit you
  • Empower agents to work from home

Calculate your ROI with cloud migration

Use our return-on-investment calculator to see how much you could save by migrating to the cloud with Sabio.

Public cloud versus private cloud

There are some key differences to consider when choosing between a public or private cloud. We offer both solutions and can advise you on what would work best for your cloud contact centre.

PUBLIC CLOUD
  • Quick to go live
  • Lower upfront costs
  • Typically, lower cost overall
  • Easy to add more users and locations quickly
  • Standard functionality supports most businesses
  • Suitable for small, medium and large organisations
  • Regular, seamless updates and automated system releases
  • 99.9% uptime
PRIVATE CLOUD
  • Configured to your business – choose the features you need
  • Retain control of updates, maintenance and downtime
  • Options to add more users and locations
  • Suitable for organisations of all sizes but especially businesses with more than 75 agents
  • Secure – controlled by Sabio and most resources are not shared
  • Includes disaster recovery and business continuity plans based on your business
  • More uptime – built for 99.999% availability with contractual SLA to 99.99%
  • Auditing options for regulated organisations (costs may apply)

Find the right cloud solutions for you

Are you tied to an on-premise legacy system but need more features or capacity? The hybrid cloud option could boost your existing hardware. Contact us today to chat through the options.

No matter where you are on your journey to cloud migration, we will work with you to find the right cloud contact centre solution for your business.

Request a Cloud Consultation

“Moving our core CX infrastructure to the Sabio Cloud not only enables DAS to move from a Capex to an Opex model, but also ensures we can support a best-in-class agent and employee experience culture that helps drive our operational excellence and CX alignment.” Russell Levan, Group Head of IT, DAS UK Group

See how DAS migrated to the Cloud

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What our clients say

Testimonial
LV=

“Sabio has delivered a fantastic roadmap for the evolution and proactive monitoring (MaaS) of our Avaya Contact Centre infrastructure. Sabio’s active engagement model has enabled LV= to drive it’s contact centre transformation plan and unlock significant savings.”

Adam Kinghorn - GI Customer Interaction Controller

Testimonial
Office Depot

“Working with Sabio has given us access to a real depth of understanding in both workforce optimisation processes and technology, and that has been a key factor in ensuring the success of a major technology refresh project at Office Depot.”

Dave Corless - Head of Resource Planning

Testimonial
HomeServe

“Sabio’s proven experience in deploying speech analytics solutions and tuning them for improved performance has helped us accelerate our time to value and we look forward to making customer analytics an integral part of our broader engagement strategy.”

Alison Hanson - Director of Contact Centre Strategy


Ready to chat?

Contact us to find out how Sabio Solutions can transform your customer experience.

Call us: +44(0)344 412 3000 Email: [email protected]
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