Cloud Migration
Moving your contact centre to the cloud can be relatively simple, and lower risk – with the right planning, guidance and advice. The time and costs savings – not to mention a huge leap in your customer service – will soon make the effort worthwhile.
Streamline your cloud migration with the right support
Migrating to the cloud is a big step for most businesses, but it can deliver a very quick return on investment, with the right support. At Sabio, we have a team of experts ready to build out any gaps in your team, so you can move to a new platform swiftly and with much lower risk.
If you’re managing the cloud migration yourself
The beauty of modern cloud ecosystems is that you can manage the migration yourself. The key is understanding if you have skills and capacity to take care of the different tasks involved (everything from networking to advisor configuration and workflow design), and what if any outside support or training you’ll need.
If you need a partner to manage your cloud migration
The advantage of working with a partner is they can manage the migration for you. It’s a case of working out if this is cost-effective for you overall, and whether there are any extra benefits, for example if your team can learn from the partner and bring skills back into the business.
Some businesses will need to work with a partner. If your operations are particularly complex, you’ll need someone experienced to guide you through migration and configuration.
Whatever route you take, we’re here to make sure your migration is smooth and efficient, whether you need full support from start to finish, or specialist expertise to round out your team.
“Inform before you transform”
At Sabio, we see lot of companies come to us after their first attempt at transformation has failed. It usually happened because they made certain assumptions at the start, about things like:
- Updating the technology but without changing internal processes
- How customers think and feel about their business
- The level of self-service and automation customers want
- The customers intent and underlying reason they’re getting in touch
- Why customers leave the website and call the contact centre
- How advisors feel and what’s preventing them from delivering a great service
Migration isn’t just a technology decision, you also need information from other parts of your business. Before taking on a cloud transformation project, you’ll need to ask:
- Do you know what your customers think?
- Do you know why your customers are calling you?
- Do you know what your agents need?
- Are you clear on what you would like to work differently that you can’t currently achieve because of limitations with technology?
If you answered no to any of these, it’s a good idea to work with an expert to help you get the data you need to get your migration off to the best start.
Helping you get the most return on investment
At Sabio, our data-powered ‘inform’ process takes out the guesswork, showing you the factors that will need to shape and guide your migration. So you get a clear strategy, based on outcomes that matter most to your bottom line and your customers.
