OnDemand
Private Cloud
If moving your infrastructure to the public cloud is too complex to manage right now, private cloud could be the answer.
![OnDemand Private Cloud](/sites/default/files/2021-08/shutterstock_658331731_0.jpg)
Sabio OnDemand Private Cloud platform gives you unrivalled support and flexibility, so your customers can start to benefit from cloud-based CX, even while you’re still using your current systems.
Why choose OnDemand Private Cloud?
- Unrivalled capability with 11,500+ advisors and 100,000+ UC
- Unique approach to cutting complexity and risk both in deployment and ongoing support
- Helps you take the steps that suit your business – it’s not one size fits all
- Total confidence – we back up our promise with financial penalties in our contract
- Proprietary architecture that’s cost-effective, resilient and reliable
- Scales more cost-effectively than any premium public cloud platform (the more advisors you add, the lower the per-user, per-month charges)
- Particularly useful for growing organisations who need to bolt on new acquisitions
- Develop, connect and integrate with business-line applications and services
- Plug in Google CCAI with low start-up costs, so you see value faster
OnDemand also comes with packaged bolt-ons for specific tasks, like understanding how your customers and agents feel, or adding media to void and digital channels for a richer human service.
Benefits at a glance
- Highly secure, highly available
- Feature rich and innovation ready
- Fully managed round the clock monitoring
- Commercial models include Capex and Opex
- Blends a subscription or rental model with your own licenses and on-premise systems
- Roadmap options for existing Avaya and Genesys (Genesys Engage) customers
Features include
- Omni-channel
- Agent desktop and customer journey view
- API/Widget framework
- Advanced skills-based and attribute routing
- Call recording
- Your platform, your data – you’re in control
- AI-ready
- Self-service and automation options
- Cloud PCI compliance options
- Dedicated change window
- Blended agent options
- Centralised logging and audit control
- Custom data redundancy and disaster recovery
- Real-time and historical reporting, including customer history data
- Supervisor dashboards, custom reporting
- Rich visualisation of data and insights
- Cluster and application based architecture