OnDemand
Private Cloud

If moving your infrastructure to the public cloud is too complex to manage right now, private cloud could be the answer.

OnDemand Private Cloud

Sabio OnDemand Private Cloud platform gives you unrivalled support and flexibility, so your customers can start to benefit from cloud-based CX, even while you’re still using your current systems.   

Why choose OnDemand Private Cloud?

  • Unrivalled capability with 11,500+ advisors and 100,000+ UC
  • Unique approach to cutting complexity and risk both in deployment and ongoing support
  • Helps you take the steps that suit your business – it’s not one size fits all
  • Total confidence –  we back up our promise with financial penalties in our contract
  • Proprietary architecture that’s cost-effective, resilient and reliable
  • Scales more cost-effectively than any premium public cloud platform (the more advisors you add, the lower the per-user, per-month charges)
  • Particularly useful for growing organisations who need to bolt on new acquisitions
  • Develop, connect and integrate with business-line applications and services
  • Plug in Google CCAI with low start-up costs, so you see value faster

OnDemand also comes with packaged bolt-ons for specific tasks, like understanding how your customers and agents feel, or adding media to void and digital channels for a richer human service.

Benefits at a glance

  • Highly secure, highly available
  • Feature rich and innovation ready
  • Fully managed round the clock monitoring
  • Commercial models include Capex and Opex
  • Blends a subscription or rental model with your own licenses and on-premise systems
  • Roadmap options for existing Avaya and Genesys (Genesys Engage) customers

Features include

  • Omni-channel
  • Agent desktop and customer journey view
  • API/Widget framework
  • Advanced skills-based and attribute routing 
  • Call recording
  • Your platform, your data – you’re in control
  • AI-ready
  • Self-service and automation options
  • Cloud PCI compliance options
  • Dedicated change window
  • Blended agent options
  • Centralised logging and audit control
  • Custom data redundancy and disaster recovery
  • Real-time and historical reporting, including customer history data
  • Supervisor dashboards, custom reporting
  • Rich visualisation of data and insights
  • Cluster and application based architecture