Retail

Retail has always had customer service at its heart. Ambitious companies know the right CX technology, and strategy to go with it, is central to success.

We’re here to help you win customers with a joined-up, personalised experience across all channels. Some of the ways we do this include:

• Responding to shifts in premium and discount retail models.
• Matching your CX strategy to evolving sector trends and behaviours.
• Addressing specific challenges of competing against digital-first competitors.
• Make sure each channel achieves an outstanding performance in its own right, while connecting seamlessly with others. 
• Including compliance points like GDPR as part of an effortless service.

What we offer

• Deep customer insights, benchmarked against best practice, and employee feedback.
• CX performance monitoring, including customer journey and contact centre analytics.
• Bridging automated and live assistance (chat, messaging, smartphone content sharing).
• Automating more of your service, with virtual assistants, robotic process automation, speech recognition and intelligent call routing.
• Biometrics for secure user identification and fraud management.
• Using data to optimise your workforce, helping you match demand to resources and become more efficient.