• Sabio supporting its phased Genesys Cloud CX™ customer experience solution roll-out
• Project involves more than 500 contact centre agents across 18 countries
• Sabio will also provide managed services support for all regions in multi-year agreement

• Sabio Incex analyses the needs and expectations of Spanish customers across several sectors
• 2,000 consumers were surveyed as part of the research across Banking, Insurance, Telecommunications, Utilities, Transport, Logistics, Hotels and Retail

Highlights of the 2022 research include:

• Poor customer service among the top reasons for customers abandoning a brand
• 52% of customers surveyed said they enjoyed engaging with an automated voice service
• Interaction with the contact centre rose 5%, with more than half enjoying a positive experience
• NPS and customer loyalty rise across the majority of industries

• CityFibre is the UK’s largest independent full fibre platform 
• CityFibre has completed 25% of its 8 million home rollout and is building a new generation of full fibre infrastructure for the UK
• Sabio’s ‘makepositive’ to support CityFibre’s growth by implementing and maintaining Salesforce Marketing Cloud & ongoing CRM engagement expertise

• Sabio is named as a supplier on the 13th iteration of the national framework
• G-Cloud assists all public sector organisations – such as the NHS and local councils - when purchasing cloud-based computing services
• Sabio is now recognised as a Cloud Software and Cloud Support supplier to the UK public sector

• Kisio selects Genesys Cloud as its new telephony system across 15 sites in France
• The strategic project is the first step in Kisio’s digital transformation journey 
• Sabio Group is providing technical implementation expertise and ongoing support and maintenance services

• The annual report studies the CX strategy, performance, operations and technology aspects of UK organisations
• 218 senior CX and customer contact professionals and 1000 UK consumers took part in the survey

• The digital customer experience (CX) transformation specialist is sponsoring Glasgow Caledonian University’s (GCU) ‘Software Development for Business’ course 
• Sabio is funding the prize for top performing third year undergraduate student of 2021/22  
• Sponsorship also includes donation to GCU’s STEAM Fund aimed at widening access and diversity into STEAM-related programmes 

• Sabio has been honoured with an ‘IMPACT 2022’ award for its efforts in promoting the importance of customer relations
• The digital CX transformation specialist was recognised following the success of its Disrupt event in Madrid in June
• The award was handed over by the Asociacion Espanola de Expertos en la Relacion con Clientes (AEERC)

Five companies – HomeServe, Royal London, Advanced, Computacenter and Welsh Water - took part in the research.

Highlights include:

• Customer service is a priority for organisations deploying AI and other digital technologies
• 47% use or plan to use automated customer service agents using conversational AI platforms
• 41% use or plan to use AI systems in an automated sales process
• Agents and agent wellbeing should be front of mind when introducing digital innovation 

• The digital customer experience (CX) transformation specialist adds workplace mental health & wellbeing platform provider, People Matter, to the Group
• The acquisition adds data-led and science-based insights to Sabio’s agent wellbeing proposition, boosting its focus on improving mental health in the contact centre
• Contact centre agent attrition rates are becoming a huge issue for enterprises, averaging 20% across Europe and costing an average 500-seat centre £1m annually