Five companies – HomeServe, Royal London, Advanced, Computacenter and Welsh Water - took part in the research.

Highlights include:

• Customer service is a priority for organisations deploying AI and other digital technologies
• 47% use or plan to use automated customer service agents using conversational AI platforms
• 41% use or plan to use AI systems in an automated sales process
• Agents and agent wellbeing should be front of mind when introducing digital innovation 

• The digital customer experience (CX) transformation specialist adds workplace mental health & wellbeing platform provider, People Matter, to the Group
• The acquisition adds data-led and science-based insights to Sabio’s agent wellbeing proposition, boosting its focus on improving mental health in the contact centre
• Contact centre agent attrition rates are becoming a huge issue for enterprises, averaging 20% across Europe and costing an average 500-seat centre £1m annually

05/07/2022

Sabio Group, the digital customer experience (CX) transformation specialist backed by Horizon Capital has announced strong financial and operational performances in its annual report and accounts, published today.

• Syndicated in The Times, the Raconteur report brings together insights from leading businesses at the forefront of organisational transformation 
• Sabio’s CEO, Jonathan Gale, features in the report, taking a deeper look at the growth in customer interactions across an ever-increasing number of contact channels 
• Controlling data will be key for businesses in providing end-to-end customer journeys 

• More than 500 delegates attended the conference, which was held at the La Casa de Lector, Matadero de Madrid
• Event highlighted the digital customer experience (CX) transformation successes of companies across Spain and internationally
• Dr. Mario Alonso Puig and Daniel Lacalle delivered fascinating keynote speeches, with Dr. Puig closing the event
• Disrupt was hosted by journalist and TV presenter, Angie Rigueiro

• Newly released insight discusses how the Contact Centre, AI & Automation and Customer Relationship Management landscapes are overlapping 
• Today’s CX teams can no longer afford to remain isolated in their contact centre, service desk or CRM camps
• Voice channel should be brought into any unified digital channel experience for ‘true, single view of a customer that supports every part of the customer journey’
• Sabio’s insight was brought into focus during its flagship CX event, Disrupt UK

• Sabio secured ‘Partner Deal of the Year’ for its project with a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry 
• The digital CX transformation specialist was also named ‘Support Partner of the Year’
• Summit was held in Mallorca, celebrating Verint’s partners across the EMEA region

• Renowned physician, surgeon & specialist leadership, health and wellbeing speaker, Mario Alonso Puig, will close the one-day conference on Wednesday, June 8th  
• Dr. Puig is joined by Daniel Lacalle, one of Spain’s most influential economists and professors as well as a leading author 
• Journalist and TV presenter, Angie Rigueiro, will host the event, which is being held at La Casa de Lector, Matadero de Madrid 

• Agreement strengthens ‘makepositive’ and Sabio’s Salesforce expertise across Iberia, specifically in Salesforce Service Cloud & Service Cloud Voice
• Sabio’s ‘makepositive’ - which has offices in London, Manchester and India - joins small group of technology vendors able to service the Spanish market with both CX and CRM expertise
• Further strengthens Sabio’s commitment to Salesforce following its recent acquisition of ‘makepositive’

• Sabio Console launched to simplify the management of customer interactions
• Integrates customer contact channels with leading conversational AI capability
• Console launched and demoed to delegates at Sabio’s ‘Disrupt’ UK event