Manage & Transform
The Cloud, demystified
The Cloud has revolutionised contact centre efficiency, but transitioning to remote data storage and access can feel like a leap into the unknown. Sabio will explain it all, and should you decide to migrate to The Cloud, we can help you do so safely
- Enhancing on-premises technology
- Managed services
Automate & Serve
Automation with the human touch
We help you identify customer interactions which would benefit from automation, and those in which keeping the human touch goes a long way.
- Virtual agent
- Customer engagement
- Voice automation
- Multi-media extensions and digital content sharing
Listen & Optimise
Our market-leading analytics, data and insights can help you step back and look at your entire CX journey with fresh eyes – so you can see what’s going well and what needs work.
- Contact Centre Performance
- Customer Analytics
- Workforce Optimisation
News & events
Getting the most out of Speech Analytics
Listening to your customers is key to business success. Join us to learn more about the impact of Speech Analytics and how it can support as your business evolves.
Sabio Group listed in the 2021 The Sunday Times HSBC International Track 200
Sabio Group, Europe’s leading technology and services CX provider, has marked its continued expansion through a listing in the 2021 […]
Benenden Health selects Sabio to support critical customer engagement technologies
Leading private healthcare provider engages Sabio to support key Avaya and Verint technologies enabling transition to next generation cloud CX platform
Sabio chosen by Hargreaves Lansdown to manage business-critical customer experience
UK’s leading savings and investment platform signs-up CX expert to ensure high availability for its core contact centre and workforce automation solutions
Creating Next-Gen Customer Experiences in Utilities
One of the online panels at this year’s ‘Future of Utilities Summit’ focused on the shape of things to come for customer experiences, and I was pleased to be invited to discuss this with Eileen Brown (Customer Experience Director at Northern Gas Networks), Mark Royle (Chief Executive Officer at Zebra Power) and our moderator Sarah Lockett.
Harnessing AI & Automation For Seamless Customer Journeys
Harnessing AI and automation for your customer journeys can do wonders. But how? Join us as we cover how you can fully harvest the ROI of technology: delivering better service and improving your operational efficiency.
CCMA partners with Sabio to deliver free 2021 Benchmark service
CCMA contact centre performance initiative will be powered by Sabio Index – the UK’s leading online benchmarking tool
Healthcare provider selects Sabio to deliver next generation contact centre support across Europe
Global healthcare insurance provider engages Sabio in 3-year contract to optimise core CX technology performance
What impact will Brexit have on the contact centre?
Online briefing gives contact centre managers opportunity to raise key concerns and hear answers from Government BEIS representative. The CCMA and Sabio to host Online Briefing, Wednesday 16th December, 12:00- 13.00
Does Brexit Mean CXit? CX teams must prepare to embrace No Deal Brexit
New Sabio White Paper sets out key elements for a successful Brexit Service Strategy
What our clients say
“Sabio helped implement our Voice of the Customer solution quickly, and the team has always been there to help us analyse our feedback data and recommend ways to put our results into action across the wider Addison Lee business.”
“With Sabio we know we can go beyond the confines of the WFM tool. They understand what we’re trying to do, and they’ve got the skills and experience to make it happen.”
“Having first worked with Sabio to launch Speech Analytics at our Walsall contact centre, we’ve now extended the deployment to our claims operations in Preston and Nottingham. For the last three years we have been targeted with a goal of using Speech Analytics to unlock efficiency savings worth over £1 million a year, and we have always achieved that goal, so there’s no doubt that our investment in the technology has been a success.”
“Having Sabio on board as a technology partner for the BGL Group means we always have access to the latest best practice customer engagement technology solutions.”
“Sabio has delivered a fantastic roadmap for the evolution and proactive monitoring (MaaS) of our Avaya Contact Centre infrastructure. Sabio’s active engagement model has enabled LV= to drive it’s contact centre transformation plan and unlock significant savings.”
“Transitioning our CX infrastructure to the hosted Sabio Cloud CX platform is a smart move for us as it gives us access to the latest best of breed CX technology and tools while taking advantage of Sabio’s secure, resilient and highly available cloud infrastructure services.”
“Looking to the future we needed an expert technology partner to help us in developing our next generation, multi-channel communications infrastructure.”
“Working with Sabio has given us access to a real depth of understanding in both workforce optimisation processes and technology, and that has been a key factor in ensuring the success of a major technology refresh project at Office Depot.”
“The Sabio OnDemand cloud-enabled approach was perfect for DX. It Incorporates the functionality of Avaya’s core IP Office and ACCS giving a true single view of the customer, as well as providing a powerful platform for future customer contact innovations.”
“With its blend of long-term Avaya, Verint and Nuance accreditations, backed by strong social media, digital and multi-channel resources, Sabio makes an ideal technology partner for our critical ‘Contact Centre of the Future’ project.”
Keep up to date with the latest developments in customer experience, with industry analysis from Sabio experts and guest bloggers.
Listen to The CX Chat, a weekly podcast dealing with the hottest topics and biggest challenges faced by customer experience professionals today.
Speak to an expert
If you have any questions about what Sabio can do for your business, just leave us a quick message. One of our experts will get right back to you.