• Appello has migrated to a new Genesys Cloud contact centre
• Project includes bespoke integration to Appello’s telecare platform as well as CRM integration with Microsoft Dynamics
• Sabio supported the migration, as well as providing network services & managed services support in a multi-year agreement

• Sabio has completed a ‘transfer of business’ from Sopra Steria Denmark A/S 
• The agreement extends Sabio’s reach into Denmark, positioning it for growth across the Nordics including Norway, Sweden, Finland and Iceland
• Also strengthens Sabio’s capabilities and expertise regionally

• Customer Service Advisors need powerful technology and solutions to deliver excellent customer experiences (CX)
• Many are still faced with working environments characterised by poor supporting tech, frustrating gaps in customer journeys & limited to no empowerment
• Sabio has launched a new campaign - ‘Empowering People to Deliver Excellent CX’ - encouraging Advisor autonomy & empowerment across the contact centre industry

• Sabio funding two placements at Code Ninjas’ facility near Glasgow
• Strengthens Sabio’s commitment to science, technology, engineering, arts and mathematics (STEAM) initiatives
• Code Ninjas enables kids to learn how to code while building their own video games & gaining problem solving, critical thinking and STEAM skills

• Award-winning journalist, BBC presenter and multi-published author, Tim Harford OBE, will entertain delegates at Sabio’s UK event in February
• He is joined by Bruce Daisley, the former European boss of social media giant, Twitter, as additional keynote speaker on the day
• Disrupt ‘23 will take place at The Brewery, London on Tuesday, February 7th, in front of 750+ customer experience (CX) & digital transformation industry leaders

• Sabio supporting its phased Genesys Cloud CX™ customer experience solution roll-out
• Project involves more than 500 contact centre agents across 18 countries
• Sabio will also provide managed services support for all regions in multi-year agreement

• Sabio Incex analyses the needs and expectations of Spanish customers across several sectors
• 2,000 consumers were surveyed as part of the research across Banking, Insurance, Telecommunications, Utilities, Transport, Logistics, Hotels and Retail

Highlights of the 2022 research include:

• Poor customer service among the top reasons for customers abandoning a brand
• 52% of customers surveyed said they enjoyed engaging with an automated voice service
• Interaction with the contact centre rose 5%, with more than half enjoying a positive experience
• NPS and customer loyalty rise across the majority of industries

• CityFibre is the UK’s largest independent full fibre platform 
• CityFibre has completed 25% of its 8 million home rollout and is building a new generation of full fibre infrastructure for the UK
• Sabio’s ‘makepositive’ to support CityFibre’s growth by implementing and maintaining Salesforce Marketing Cloud & ongoing CRM engagement expertise

• Sabio is named as a supplier on the 13th iteration of the national framework
• G-Cloud assists all public sector organisations – such as the NHS and local councils - when purchasing cloud-based computing services
• Sabio is now recognised as a Cloud Software and Cloud Support supplier to the UK public sector

• Kisio selects Genesys Cloud as its new telephony system across 15 sites in France
• The strategic project is the first step in Kisio’s digital transformation journey 
• Sabio Group is providing technical implementation expertise and ongoing support and maintenance services