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Stay ahead with brilliant customer experience

What our clients say
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Addison Lee – The Heart of Customer Feedback
ViewDan Beeby, Customer Experience Operation Manager
LV= Workforce Management Strategic Planning Story
ViewPhil Coole, Senior Operational Planning Manager
HomeServe – Speech Analytics Business Improvements Story
ViewAlison Hanson, Director of Contact Centre Strategy

Hello, we’re Sabio

We make sure your customer experience is brilliant, then stays brilliant.

Sabio provides the expertise and solutions you need to respond to the ever-changing needs of your customers. Then with our analytics and insight, we’ll help you improve visibility, responsiveness and control across all your customer-interaction channels.

For information about Sabio Group visit our corporate website.

How do I automate without losing the human touch?

It’s about knowing when to automate and when to keep things real.

Sabio Digital
  • Virtual Assistant
  • Customer Engagement
  • Voice Automation
  • SuperChannel
Learn more

Can somebody explain the cloud to me?

We can explain it, and migrate your contact centre operations to the right part of it.

Sabio Solutions
  • Contact Centre Technology
  • Contact Centre Compliance
  • Network Services & Infrastructure
  • Training Courses
Learn more

How do I optimise what we have and know what we need?

Our analytics, data and insight will show you how you’re doing, and what needs work.

Sabio Insight
  • Contact Centre Performance
  • Customer Analytics
  • Workforce Optimisation
  • Benchmarking
Learn more

What our clients say

Testimonial
Addison Lee

“Sabio helped implement our Voice of the Customer solution quickly, and the team has always been there to help us analyse our feedback data and recommend ways to put our results into action across the wider Addison Lee business.”

Dan Beeby, Customer Experience Operation Manager

Testimonial
LV=

“With Sabio we know we can go beyond the confines of the WFM tool. They understand what we’re trying to do, and they’ve got the skills and experience to make it happen.”

Phil Coole, Senior Operational Planning Manager

Testimonial
HomeServe

“Having first worked with Sabio to launch Speech Analytics at our Walsall contact centre, we’ve now extended the deployment to our claims operations in Preston and Nottingham. For the last three years we have been targeted with a goal of using Speech Analytics to unlock efficiency savings worth over £1 million a year, and we have always achieved that goal, so there’s no doubt that our investment in the technology has been a success.”

Alison Hanson - Director of Contact Centre Strategy

Testimonial
Atos

Steve Hendry - VP and COO

Testimonial
Computacenter

Paul Anderson - Divisional Head

Testimonial
BGL Group

“Having Sabio on board as a technology partner for the BGL Group means we always have access to the latest best practice customer engagement technology solutions.”

Jayne Lansdell - Associate Director for Technology & Process

Testimonial
LV=

“Sabio has delivered a fantastic roadmap for the evolution and proactive monitoring (MaaS) of our Avaya Contact Centre infrastructure. Sabio’s active engagement model has enabled LV= to drive it’s contact centre transformation plan and unlock significant savings.”

Adam Kinghorn - GI Customer Interaction Controller

Testimonial
DAS

“Transitioning our CX infrastructure to the hosted Sabio Cloud CX platform is a smart move for us as it gives us access to the latest best of breed CX technology and tools while taking advantage of Sabio’s secure, resilient and highly available cloud infrastructure services.”

Russell Levan - Group Head of Information Technology

Testimonial
AA

“Looking to the future we needed an expert technology partner to help us in developing our next generation, multi-channel communications infrastructure.”

Simon Brown - Infrastructure Services Manager

Testimonial
Office Depot

“Working with Sabio has given us access to a real depth of understanding in both workforce optimisation processes and technology, and that has been a key factor in ensuring the success of a major technology refresh project at Office Depot.”

Dave Corless - Head of Resource Planning

Testimonial
DX

“The Sabio OnDemand cloud-enabled approach was perfect for DX. It Incorporates the functionality of Avaya’s core IP Office and ACCS giving a true single view of the customer, as well as providing a powerful platform for future customer contact innovations.”

Mike Sturrock - Chief Information Officer

Testimonial
Home Retail Group

“With its blend of long-term Avaya, Verint and Nuance accreditations, backed by strong social media, digital and multi-channel resources, Sabio makes an ideal technology partner for our critical ‘Contact Centre of the Future’ project.”

Paul Downham - Head of Operations for Contact Centres

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