Wellbeing in the Contact Centre – A CCMA Research Initiative

RESEARCH INTO COLLEAGUE WELLBEING

The wellbeing of colleagues in the contact centre has a direct impact on productivity, as it affects absence, attrition and quality.

It is against this backdrop that the CCMA publishes this research into colleague wellbeing, the most comprehensive and authoritative ever conducted for the contact centre community.

PROUD SPONSORS OF THIS PIECE OF RESEARCH CONDUCTED BY THE CCMA

At Sabio, we’re strong advocates of highlighting the importance of advisor wellbeing and advisor empowerment. We believe a healthy and happy workforce directly correlates to better customer service, experiences and relations.

That’s why we are proud sponsors of this exceptional and thorough piece of research conducted by the CCMA. As workplace mental health rightly moves up the executive agenda, this report is full of tangible insights in support of strategies that place the health and wellbeing of people at the heart of a vibrant and performant contact centre operation.

This research is essential reading for anyone involved in the contact centre industry. It will help to raise awareness of the benefits that positive wellbeing and advisor empowerment can bring – and not just to the contact centre itself, but the wider business overall.

An essential read for anyone involved in the contact centre industry, download your copy today.