All-in-One Voice Support That Truly Delivers
Service Cloud Voice integrates your voice channel with Salesforce, providing agents with a single, unified platform for managing customer interactions. It enables AI-driven insights, personalised service, and smoother workflows, ensuring a faster, more consistent customer experience.
5% uplift in service levels
for VoiceAbility, streamlining support for vulnerable communities.
30% boost in agent productivity
for Sweaty Betty through Salesforce integration.
Global omnichannel contact centre transformation
for Lovehoney, enhancing efficiency and customer satisfaction.
Service Cloud Voice Spotlight: VoiceAbility
Sabio partnered with VoiceAbility to implement Salesforce Service Cloud Voice, revolutionising their support for vulnerable individuals. The results included a 5% uplift in service levels, a 20-second reduction in call times, and dramatically improved operational efficiency. By integrating voice into their CRM, VoiceAbility transformed their ability to provide personalised, effective support for those who need it most.
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