Sabio integrates Semafone's patented PCI solution to help Avaya customers avoid the cost and burden of PCI compliance by removing sensitive card data from the contact centre.

Unibet, one of the largest online gambling operators in the European market, has selected Sabio to implement a next generation multi-channel contact solution to fully transform its international customer service capability.

Customer contact technology specialist Sabio highlights the '7 Key AI Technologies that can deliver customer engagement benefits today’

Powerful Verint Speech Analytics system zeros in on average hold times; identifies actions to improve First Contact Resolution by reducing repeat calls

1-day event agenda to detail key technology strategies organisations need to stay on the right side of today’s contact channel disruption

Sabio to work with the UK’s largest catering equipment supplier to help optimise customer contact technology and enable Nisbet’s digital engagement strategy

Customer experience specialist outlines deployment-ready tactics for increased digital engagement

The Argos product range is immense – which in turn means our customer base is wide.

When designing customer journeys, it’s important that organisations focus on streamlining those parts of the experience that demand more user effort.

Earlier this month, leading UK digital retailer took advantage of the proactive intervention capabilities of Sabio’s MaaS Monitoring-as-a-Service solution to prevent a potential outage in the run-up to Black Friday.

When it comes to customer journey friction points, payment usually comes top of the list. However, in opening its new checkout-free Amazon Go store in Seattle, Amazon hopes to revolutionise the way we shop.

Tis the season of gift-giving – and returning. January sees retailers flooded by returns as consumers send back unwanted gifts and regret those sales bargains. The cost to shops of this activity is huge.