If your customers or team need to navigate large amounts of information, flexAnswer can help.


flexAnswer pulls information from different sources into one FAQ-style interface, for fast, consistent answers across all your touchpoints. 

At a glance

  • Familiar and intuitive – combines our own Natural Language Processing (NLP) engine, flexBERT, or Google Dialogflow for an engaging experience that gets better over time.
  • Effortless integration – highly configurable, flexAnswer fits with any design across almost all popular digital channels.
  • Single source of truth – flexAnswer connects customers and your team to the right information fast, however they want to interact with you.

Features and benefits

  • Customers and employees enjoy a better, more intuitive experience.
  • Reduce calls by 60% and emails by 55%.
  • API driven so it grows with your business.
  • Cut staff training from 6 weeks to 1 week.
  • Identify and fix knowledge gaps in your existing resources.
  • Learns continually, with questions answered up to 97% accuracy.
  • Understand and respond to customer emotion and feedback.
  • Full-stack solution

Functionality highlights

  • Customised Design - Use our standard layout or design your own branded display.
  • Virtual assistant - Embedded question box for customers to type in their questions.
  • Dynamically updated top 10 FAQs, relevant FAQs and trending FAQs feedSee popular questions in real-time, and browse them by category and date.
  • Real time feedback and polls - As customers to give feedback or answer a quick exit poll.
  • Category widget - Present current FAQs at the landing page of relevant products or service.