flexAnswer
If your customers or team need to navigate large amounts of information, flexAnswer can help.
flexAnswer pulls information from different sources into one FAQ-style interface, for fast, consistent answers across all your touchpoints.
At a glance
- Familiar and intuitive – combines our own Natural Language Processing (NLP) engine, flexBERT, or Google Dialogflow for an engaging experience that gets better over time.
- Effortless integration – highly configurable, flexAnswer fits with any design across almost all popular digital channels.
- Single source of truth – flexAnswer connects customers and your team to the right information fast, however they want to interact with you.
Features and benefits
- Customers and employees enjoy a better, more intuitive experience.
- Reduce calls by 60% and emails by 55%.
- API driven so it grows with your business.
- Cut staff training from 6 weeks to 1 week.
- Identify and fix knowledge gaps in your existing resources.
- Learns continually, with questions answered up to 97% accuracy.
- Understand and respond to customer emotion and feedback.
- Full-stack solution
Functionality highlights
- Customised Design - Use our standard layout or design your own branded display.
- Virtual assistant - Embedded question box for customers to type in their questions.
- Dynamically updated top 10 FAQs, relevant FAQs and trending FAQs feed - See popular questions in real-time, and browse them by category and date.
- Real time feedback and polls - As customers to give feedback or answer a quick exit poll.
- Category widget - Present current FAQs at the landing page of relevant products or service.
