Customer stories
Video – HomeServe: Speech Analytics Business Improvements Story
HomeServe’s vision is to provide effortless customer experience. The deployment of Speech Analytics helped them to achieve that.
In this video case study, Alison Hanson, Director of Contact Centre Strategy at HomeServe discusses how implementing Speech Analytics has helped to identify pinch-points and process improvements to improve the customer experience.
Client
HomeServe
Industry
Insurance
Service type
Discovery
Topic
AI & Automation
Platform
Verint
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