Benenden Health – Time-off App

The Time Off app is an advanced solution for managing time off allowances in busy contact centres, enhancing agent wellbeing and morale.

Key features of the Time-Off Balance application include:

• A user-friendly employee interface integrated within Genesys WEM
• Comprehensive administrator controls for managing multiple time-off balance types
• Automated request processing with instant decisions
• Real-time balance tracking and visibility
• Direct synchronisation with Genesys WEM scheduling

In a recently published video case study, Steven Miller, WFM Planning and Resource Manager at Benenden Health, said: “The Sabio Time-Off application has been quite an incredible story. What started as a discussion about an ideal solution has become a game-changing reality for our operations.” 

As well as being directly available from Sabio, the offering is also now available on the Genesys AppFoundry®, a marketplace of solutions offering a curated selection of applications and integrations that elevate customer and employee experiences.