Disrupt 2025 London | Breaking Barriers: Neurodiverse CX & EX
Hear from Leeds Building Society & VoiceAbility on how they’re transforming customer and employee experiences for its neurodiverse communities. When advocacy & empathy meets innovation, barriers don’t just fall – they disappear.
Allon Moses, Director of IT & Data at VoiceAbility, brings 20 years of comprehensive technical expertise across software and hardware systems. With proven success delivering projects through Agile and Waterfall methodologies, Allon excels at implementing innovative technologies that drive business growth through efficiency improvements. Beyond work, he serves as a licensed FA coach for a local youth football team.’
As Head of Customer Operations at Leeds Building Society, Kelly Shippen, brings over 17 years of dedicated service to the organisation. After serving nearly two decades as Head of Contact Centres, she recently advanced to her current role, Head of Customer Operations, in November 2024. Kelly’s extensive experience in customer service leadership demonstrates her deep understanding of operational excellence and customer engagement strategies within the financial services sector, driving continuous improvement in customer experience.